When I turned on my TV a few days ago - I got a blue screen with a key symbol in the upper right corner of the screen.
I can't remove it, and, of course, can't see anything except for the blue screen and the key synbol...
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Look to the owner manual if you have it as it will likely have the answer you need--if no manual Google the model number with "manual" to try to locate the owner manual---if get or have it read it carefully as it sounds like to me the parental lock is on or something similar to it.
Try unplugging the tv for a few minutes. This reset the front panel lock on my JVC tv. I got it from the manual, which I found at the JVC site by Googling the specific model of the tv along with JVC and manual. I found the manual right away.