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Hinge on Notebook

My Gateway Notebook that was purchased at Best Buy in Dec. 06 has a cracked left hinge. Last week when I opened it, it made a terrible noise and then hung and pulled up the back area behind the keyboard. It looks like it could break at any minute. I cannot adjust it without it hanging. Please let me know what can be done. Can it be fixed at the Geek Squad location at my local Best Buy? It is a Gateway Notebook - MX6958

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The Geeks can probably fix it for your left arm. Try a small computer shop in your area, they will be much more reasonable. You can check this site for local shops. You can also fix this yourself, it's not too terribly hard. Below are a couple of links that have breakdown diagrams, you might find one for your machine there. Check Ebay for a replacement hinge.
http://repair4laptop.org/notebook.html

http://www.eserviceinfo.com/service_manual/datasheets_d_600.html

Posted on Jul 02, 2008

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Hi woc169! Your problem may be related to an HP recall/repair announcement regarding left side hinge defects. Go to http://www.hp.com/#Support or call the number at the end of this message. Hope this helps!


HP Limited Service Enhancement for Left Display Hinge
HP has identified a hardware issue with certain HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs.

Step 3: Identify the symptoms Ifyour computer’s product number is listed above, and the notebook PCexperiences one or more of the symptoms listed below, contact HP duringthe Duration of the HP Limited Service Enhancement to determine whetheryou are eligible for a free repair. Symptoms of a broken left display hinge include but may not be limited to the following:
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  • When opening or closing the display, the display may feel loose or wobble in the lower left corner.
  • The plastics surrounding the left display hinge may show cracks or breaks.
Service enhancements and free shipping
NOTE: This HP Limited Service Enhancement program is available in the United States and Canada through May 31, 2009.
  • Free shipping Ifyour notebook needs to be returned to HP for repair, the shipping costsare free. HP will immediately send you a postage paid container inwhich to send in your computer, and we will pay the return shipping. AfterHP receives your notebook PC, HP will use its best efforts to repairand ship your notebook to you within 10 to 14 business days.
  • Post-service warranty The HP repair warranty covers the left hinge repair for 90 days after HP returns your notebook PC.
Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

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