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Help and support not opening

Hi,
i am facing two problems with my windows xp operating system.
firstly the help and support is not opening either from start menu or by pressing F1 key , the strange thing is that it is not giving any error messages. The help and support service is also set to automatic.
Secondly "msconfig" is not running from run command and whenever i try a message is displayed stating 'windows cannot find msconfig'.

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This will be a virus or hard drive problem. Run you anti virus to see if it finds anything that may be eating up your system. If doesn't find anything, then try a system repair with your recovery or operating system disc, this will fix the missing or corrupt files. If you have any issues during or after the repair then you can assume that the hard drive is going out. More that likely a sector is going bad.

Posted on Jul 02, 2008

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Posted on Jan 02, 2017

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Yes, you are right. It looks like that you need to replace the hard drive but I suggest that you try to reinstall the operating system of your computer using the OS cd that came with your computer or you can also try to use pc restore (built-in recovery).

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