Question about Canon imageRUNNER 5020i Copier

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Canon imagerunner 5020I

My imagerunner no longer distrubute any emails after scanning. It worked fine up until about a month ago, and now, the emails go no where, but yet
I don't get any error messages telling me that something is wrong.

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If your customers exchange server requires authentication, a password may have expired.

Posted on Oct 17, 2008

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  • 287 Answers

Hello loosends,
I can merely make a hypothesis. If you can still print to the device and make copies, then something on your network has changed. Typically it has to do with the smtp server or the dns server. The changes can be brought about by many things. Operating system change (E.G. Vista) , Internet service provider changes, permission changes (your I.T. guru would know about all these , especially the latter) or some other network wide change that I have no way of knowing. Typically if there were an inability to reach an e-mail address or for that matter a shared folder the copier will spit out an error report basically saying that a data transmission failed. However, if permissions to accept scanned documents to e- mail or folders have been changed, which might cause denial of delivery, the copier will know its on a valid network and configured properly and may have no reason to generate an error report as all the criteria it looks for have been satisfied. Meanwhile the scanned document goes out into binary limbo. I guess the question that should be posed is"what if anything possibly changed on your network" about a month ago?

Posted on Jul 03, 2008

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Posted on Jan 02, 2017

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