Hi, I recently had a storm surge through my area and it has caused some damage. I lost a t.v., computer, cable modem and possibly the router? My only guess is the surge came through the cable cord, considering everything effected was on the same cord. I have since replaced the modem and was trying to get the router back online. A tech for my cable internet tells me the computers are engaging an IP address, but not accessing the internet. His advise was to call Dynex and reconfigure the router. His opinion was the router was probably "scrambled" from the storm, but that it appears to be trying to work. My question is how do I reconfigure my router? I have no disc or user guide and the computer that was first connected to the router is "sick". Is this a common problem from storms? Any help would be great. Thanks, Elizabeth
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Re: Dynex DX-E401 Router Reconfiguration?
Your router will have an ip address, to find it go to the command prompt (in xp click start, then run, type cmd in the box and clickok) and typye ipconfig then hit return, the default gateway address listed will be the ip address of the router, type that into the address bar of your browser to access the router and the pages that control the router.
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The default address of the router is 192.168.0.1. Type that address into a web browser on a computer connected to the network and it should bring up the login screen for the router. The default login for the router is Username: admin with a blank password. If you changed this, you will need to reset the router with the reset button and configure your entire network again to make changes.
Verify your router is connected to a standard grounded outlet. Check that the Internet cable is connected to the WAN port on your router, and check the WAN light on the front of your router is illuminated. Check that the LAN lights are on.
Power cycle your router by unplugging the DSL/Cable Modem from the power, then unplug the router and power off your computers. Then, plug in the DSL/Cable Modem to the wall and wait until all the lights are on and none of them are blinking. Power on the DX-E401 router and wait until all the lights are on. Now, power on one computer and verify the Internet connection.
You can verify your router is working properly by sending an echo request to it and verifying the response you get.
If you are a Windows user go to Start, select the Run option and in the dialog box type in CMD. Once there, type in ping 192.168.0.1 and you should get 0% loss as a response.
If these do not help, the router is likely to have malfunctioned, requiring repair or replacement.