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Check your Firewall settings to ensure printer communication is not blocked.

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Posted on Jul 04, 2008

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  • 85 Answers

SOURCE: Dell Color Printer 725 - Communication Not Available

I have seen that in most of the cases (with lexmark and dell printers) it is fixed by reinstalling the printer software. Be sure that you completely remove the older drivers using the cd or using add/remove programs.

Posted on Jul 29, 2009

  • 1 Answer

SOURCE: Lexmark X 1270 Can not Print

try reinstalling the driver

Posted on Dec 20, 2007

SOURCE: Lexmark x5470

I have no CD in order to reinstall the USB device. The machine copies and now prints, but not scans!!

Posted on Sep 18, 2008

shaqseti
  • 2 Answers

SOURCE: The printer cannot communicate with the computer

its a network problem. try to unplug and plug usb cable from printer to pc and check printer power cable. check also the power source

Posted on Oct 21, 2009

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My brother DCP-J140W won't scan. It keeps saying check connection but it is printing okay. Please help!


How is the all-in-one connected to your computer? The problem usually means that you do not have bi-directional communication between the printer and the computer.

If it is connected to your wireless network, did you ensure that the firewall allows the communication? (Some firewalls will automatically add the correct ports to the allowed list during the install of the full software.) For other firewall software or the less-complete install of the software drivers, you need to make sure that the port, 54925 , are allowed to access your computer for inbound and outbound network data. If adding that port is insufficient to allow scans to have bi-directional communication with the printer, also add port 137 (inbound and outbound). Since this step depends on your firewall, please add a comment with the firewall software on your computer. This is in the note in the Scanning section of the Brother Software User's manual for the DCP-J140W on page 35. This manual is available here: http://download.brother.com/welcome/doc002923/dcp140w_use_soft.pdf . An example of setting the Firewall rules for the Windows Firewall is shown starting on page 85 of the manual.

If your computer is connected to the printer via a USB cable, try a different (possibly shorter 6' or less) USB cable or a different port. If you have the printer connected to a USB hub, skip the hub and directly connect to the computer. Check if other devices work at the USB ports. Sometimes ports do fail; either they can't maintain the needed voltage or they don't keep the cable and pins properly aligned.

I hope this helps.

Cindy Wells
(I have seen the communication issues with stand-alone scanners as well. I saved a perfectly good scanner from the trash when the user failed to check if the scanner worked with other ports.)

Dec 16, 2013 | Brother DCP-J140w Wireless Compact Inkjet...

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I get error 'Unable to find destination PC-Check the PC' on Kyocera Mita


Hi.

This error means that there is a communication problem between the printer and the computer that is receiving scanned file. The error is usually prompted on network installed printers.

Check to ensure that the Scanner File Utility software is running and the computer is able to receive data.
Try restarting the computer and printer. Disconnect both units from power supply for five minutes before restarting.
Check if you have firewall or security software active on computer that can block communication from scanner. Ensure that the scanner utility is listedas an exception on firewall settings, if the application is not present, then you need to add it to allowed applications list.
Ensure that you have granted Scanner Utility access to system resources if asked.
Reinstall printer software and driver on PC. This can be done either using the disk provided with the printer, or using the download from Mita website.
Test the computer network cable. If cable is worn it can cause communication errors. This problem is usually occurring on LAN (network) printer installation. If using local installation via USB, then test using a different USB cable. If USB cable is damaged or too long (over 10 m.) , then you may get the error stated on local installation.

The most common reason for this problem is firewall settings or network problems. Network problems may be difficult to troubleshoot. Remember also that there is a built in firewall in the router resident software. If the router is set to block inbound communication from printer to computer, or if printer and computer are in two different IP ranges (eg. 192.168.1.xxx and 192.168.2.xxx), then you may get communication between computer and printer blocked by router firewall.

Here a setup manual (click to download), also ensure that you have performed scanner setup correctly.

Here also Kyocera Mita download driver page:Kyocera's managed print services .

Regards.

on Mar 31, 2010 | Kyocera Mita KM-3035 All-In-One Laser...

1 Answer

My printer will not print. I can scan images but nothing happens when I go to print a document. There is no box that comes up that states there is a problem.


Your firewall could be blocking the print communication. The article below will guide you on how to allow full access to all Lexmark software and printer communication processes in the program rules/permissions for your firewall.
- Communication Failure When Trying to Scan, Print, or Perform a Smart Solution Function; Firewall Possibly Blocking a Process and Preventing Communication
Hope this helps.

Aug 24, 2011 | Lexmark X4650 InkJet Printer

1 Answer

Keeps pausing job won't print. also won't scan... "can't load application" scans only to flashdrive.


Your firewall could be blocking some printer communications. Make sure to allow full access to all Lexmark and printer communications in the program rules/permissions for your firewall. For more information on how to configure the settings for your firewall, visit the Lexmark website at http://bit.ly/iNwkNs.

May 14, 2011 | Lexmark X4650 InkJet Printer

1 Answer

Cannot print from network. Computer cannot cannot communicate with the printer although the printer is registered on the network


it must be problem with security settings so give security permission to print and also check if something is blocking like Firewall and turn off the WS Firewall

Apr 23, 2010 | Lexmark X4975 Wireless Color Multifunction...

1 Answer

Dell Color Printer 725 - Communication Not Available


I have seen that in most of the cases (with lexmark and dell printers) it is fixed by reinstalling the printer software. Be sure that you completely remove the older drivers using the cd or using add/remove programs.

Mar 14, 2009 | Dell Inkjet 720 Printer

2 Answers

I have just connected a model X5490 to my computer.I keep getting the message that the computer is not communicating with the printer. My compter keeps flashing something that the firewall is blocking the...


It might be firewall, or in my case I was connected to my office over VPN. VPN connection from my PC blocked printer communication. Disconnected VPN and it started working.

Dec 19, 2008 | Printers & Copiers

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