Question about Konica Minolta Dimage Scan Elite 5400 II Film Scanner

1 Answer

Still the slide holder remains in the door open jammed message

I did turn off the scanner and wait.. but repeatedly it wizzes and the slide holder remains in the door open jammed message

Posted by on

  • andy2008704 Jul 30, 2008

    The slide holder is completely inside the scanner, stuck and will not eject. Cannot open the scanner door as directed by the software. Tried restarting the computer and scanner program, tried using the eject buttons on the scanner and in the software program. Such steps have worked before but not now.

  • Anonymous Nov 11, 2008

    the holder is stuck inside the scanner and i cant open the door no mater what i press...


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers

Try this:

I have opened mine a couple of times to bring out jammed holders.

Posted on Dec 19, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Scanner doesn't recognise their is a slide loaded in the slide holder

The first thing I'd try is to run the scanner with the Nikon software. When you power on the scanner it goes through a variety of checks, and finally you should have a silent scanner with a solid green light at the front. Start the Nikon software and wait until it finds the scanner, if it doesn't you have a hardware problem with the scanner.

If it goes well to this point insert a card or plastic mounted slide and hit Preview. The scanner should then create and image you see on screen. Next step would be to make a scan. If the slide you're trying to scan isn't card or plastic mounted you'll need the Nikon made carrier.

Hope this helps.

Mar 22, 2014 | Nikon CoolScan V ED Film Scanner

1 Answer

Dimage scan dual iv

It's possible you have physically damaged it but not certain. One old engineers trick to reset anything microchip based is to unplug the device, both power and connection cable, and hold down the power/on button for 30 seconds (time it as it seems to take forever when you are waiting) this will discharge any static and reset the chip-set to defaults. With that done completely reinsert reinsert the negative tray/holder *before* reconnecting power and test it. No guaranties at this point but defiantly the place to start. Message back if this is no help.

Aug 24, 2007 | Konica Minolta Konica/Minolta Dimage Dual...

1 Answer

The slide holder will not return after scanning. The little wheel that is supposed to move the slide holder just clicks but doesn't move the slide holder. I have to remove it by hand. By the way, this...

I have the 5400 II and have had similar problem. I found out, that it is essential, that the film/slide holder is clean and have a smooth surface. Specially on the edge where it touches the plain bearings. I have lubricated the whole holder with acid-free silicone, wich over time made the scanner work perfectly.
Brgds Per

Jan 01, 2011 | Konica Minolta Dimage Scan Elite 5400 II...

1 Answer

My scanner sometimes crops a particular slide but not others. Some scan ok. What is going on?

Be sure to put the slide in the holder in the proper direction. The opening in the slide holder is rectangular, not square like the slide. If you place the slide in the holder horizontally and the holder window is vertical, it will crop off the sides of your picture.

Jul 20, 2010 | Plustek OpticFilm 7200 Film Scanner

2 Answers

Slide holder is stuck in Dimage scanner

I solved the issue by opening the casing of the scanner after having unplugged it front the computer and it's power supply.

There are 3 rounded head screws that I unscrewed to do this.

1) The single screw at the back of the unit.
2) The two screws that are closest to the rear of the unit underneath the unit.

The tricky part is that the casing that makes up the sides, top and the back of the unit has to then be pulled back and a bit up to be released and the plastic hings of the casing will catch parts of the internal frame. Therefore great care and patience must be taken when pulling the case back and off of the rest of the frame of the unit.

With the casing removed, I slowly pushed the film holder towards the back of the unit until the front door of the casing could be fully opened manually, and then using one hand I kept the door open while slowly pushing the film holder towards the front of the unit with the other hand.

After that I put the casing back on, and the unit is running normally again, although I suspect that this jamming is a sign of wear and tear on this unit as it has been used a lot.


There is a mirror within the unit and I would advise as a precaution that no contact should be made with that mirror unless you are willing to risk the unit not being able to focus properly or showing smudges or scratch marks on the produces scans!

Jul 30, 2008 | Konica Minolta Dimage Scan Elite 5400 II...

2 Answers

Film holder problem

try this
Turn on the scaner (diode is blinking), then run aplication DS Dual3
After start application you sould hear the transport mechanism test.
The green diode should light permanently (important).
Push deeper the holder.


Jan 29, 2008 | Minolta Dimage Scan Dual III Film Scanner

3 Answers

KM DiMage Scan Elite 5400 II

I have same problem..Are you find answer!? Thanx!

Dec 03, 2007 | Konica Minolta Dimage Scan Elite 5400 II...

Not finding what you are looking for?
Konica Minolta Dimage Scan Elite 5400 II Film Scanner Logo

Related Topics:

330 people viewed this question

Ask a Question

Usually answered in minutes!

Top Konica Minolta Office Equipment & Supplies Experts

Norman  J Weimar Jr
Norman J Weimar Jr

Level 3 Expert

5729 Answers

David Burkhart
David Burkhart

Level 2 Expert

207 Answers

George Mclaughlin

Level 2 Expert

333 Answers

Are you a Konica Minolta Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides