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Sentry Model 1610 Won't Open

I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open? i dont remember the factory code to open my safe.its a1610.the battery hasnt been changed in about 7years.ive change the battery but dnt remember how to open it.my serial number is e158267

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  • Anonymous Sep 27, 2008

    I have my code number and get "unlocked" symbol, but door handle won't open. It's about a year old, but can't find paperwork with SN...It's 5 digit with a key lock. thanks.

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  • 21 Answers

Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

Posted on Jul 24, 2010

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