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Sentry Model 1610 Won't Open

I have a Sentry Model 1610 safe with an electronic lock. Entering the factory 5 digit code gives the green proceed light but the handle won't turn and the door won't open. How can I get the door open? i dont remember the factory code to open my safe.its a1610.the battery hasnt been changed in about 7years.ive change the battery but dnt remember how to open it.my serial number is e158267

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  • Anonymous Sep 27, 2008

    I have my code number and get "unlocked" symbol, but door handle won't open. It's about a year old, but can't find paperwork with SN...It's 5 digit with a key lock. thanks.

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  • 21 Answers

Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438

Posted on Jul 24, 2010

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Posted on Jan 02, 2017

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Locksmiths agree
1. Remove and discard the screw (if
equipped) at the base of the lock case.
2. Turn the electronic lock case to the
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• Insert 4 new AA batteries (not included) to power
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Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
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Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} You must have the factory combination in order to change the combination that was added to the safe and the factory combination can not be erased if that is the combination you are trying to erase.

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