Http://stihldealer.net/videolibrary/OnePlayer.aspx?v=27&vt=27&vb=2&id=27
There 3 types of heads that your trimmer should have. The issue is most likely related to how the line is wound on the spool. Click the video link for detailed instructions for your Stihl trimmer.
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Many thanks for the advice on my whipper snipper
Eddie
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