Question about HP 1020 Plain Paper Thermal transfer Fax

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No dial tone/message window says printing

This machine is ringing, but never picks up to receive the fax. I can not get a dial tone so that I can fax something out. The message window says printing, but nothing is printing.

I have unplugged the machine, but it does not seem to reset the machine. We had a small power surge this morning, do you think it may have affected the fax machine?

Is there a reset button, or should I just go buy a new machine?


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  • 2 Answers

Use Hard Reset to reset machine after power loss. See today's post.

Posted on Aug 22, 2008

  • ccrail Aug 22, 2008

    I'll be more helpful. An HP support tech gave these steps to perform Hard Reset:
    Unplug cord
    Plug in unit. Press and hold asterisk (*) while dots scroll across display
    When "all memory init" appears, release (*) key
    "date time" now appear.  Unplug again.
    Plug in unit.
    Use L/R arrow keys to select country. Press enter. Select language. Press enter.
    Don't forget to set your TAM/FAX; number of rings and volume; outgoing message.

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How to recieve a fax ?


If your printer is connected to a modem make sure that the port has a dial tone. To check for dial tone, try to plug in a phone to the same port that you printer is connected to. If it doesn't have dial tone, you might want to check with your phone provider. Or you can plug in the printer straight to a wall jack.

Once the printer is connected to a line that has dial tone, you can then setup the printer to receive faxes. To set it up, on the control panel of your printer, press on Setup > Fax Setup > Ringing and Answering.

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If you have a voicemail service from your phone provider, you'll need to contact your phone provider to get a distinctive ring feature. Once you'll have that feature, you can assign a distinctive ring to your printer. You can find that under Fax Setup > Ringing and Answering > Ring Pattern.

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On the fax machine look for the button that says "menu". Push it and use the up and down arrows to navigate the options on the display. Look for fax set up and press "ok" or "enter" on the fax machines keyboard to access this area. Look for "number of rings" and change the fax machine to a number of rings that is less then your voice mail box if you have one. Then close and save your choices.

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Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :

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