Question about Maytag MSD2456G Side by Side Refrigerator

1 Answer

Water leaking from freezer compartment and icemaker problems

I'm having multiple problems with my Maytag Plus MSD2456GE side-by-side refrigerator......

The water leak from my freezer may be the same situation as the others I've read about, but I'm also having trouble with the icemaker.

I've noticed that the water actually comes from INSIDE the back of the freezer compartment, from some sort of grate. The leaking seems to happen during the defrost cycle and as many others have said, it pools up in the bottom of the freezer (forming a massive ice block) and then some of it pours out onto the floor from the bottom of the freezer door. Is there a blockage in the drain line?

This has been going on for some time now. It all started when I came in the kitchen one morning to find a floor full of water, all around the refrigerator. I opened up the freezer and icicles were covering the entire freezer compartment!! It looked as if the icemaker had sprayed water out (no telling how many times). I had been having problems with the icemaker for some time. Most of the ice cubes were hollow, as if the tray wasn't filling up enough. Then, when it would dump the ice, the little "fingers", as I call them, wouldn't go all the way back down into the tray because there'd be some drops of water that would freeze on it and obstruct the proper functioning. When this happens, it's as if it has been cut off by the wire lever arm. You can push the "fingers" down into the tray, thereby breaking the ice "balls" off by force, and the icemaker will start working again, even though the tray still doesn't fill up with enough water. Since we cannot afford to get the fix-it man out here, I just shut the thing off and stopped using it. But I'd sure like to get it working.

I linked these two problems together because I thought they may be related. I recently took the (inside) water filter cartridge off and replaced it with the (factory) filter bypass plug, thinking that maybe the filter wasn't letting enough water flow into the ice tray. I haven't turned it back on since doing that, however. I'm scared that it'll spray my freezer again and I'll have a flood in my kitchen!! Anyway, I also did this hoping that the water leaking onto the floor would stop. It seemed to have stopped for several days, then a couple of days ago, I noticed it's back to the same old thing. Could the hollow ice cubes be from: poor water pressure from the supply tubes -- a sensor (for water level in the tray) -- a timer (for water level in the tray)? And the ice obstruction on the "fingers"??

Let me tell you.....I am at my wits end with this supposed "nicer-much-more-expensive-than-I'm-used-to" model of refrigerator!! If you can lend ANY ASSISTANCE WHATSOEVER, I would be eternally grateful. My proble is pretty much the same. Poor quality or no ice, When it does make ice the cubes appear to be frozen on the outside and the center drained away. There was a heavy accumulation of ice on the food, on the shelves, and in the bottom of the freezer.
I changed the icemaker, thinking it was a timer problem, and ended up changing the icemaker shelf as well.
It appears it's either a valve or a plumbing problem.
But how do you get to it? The only parts accessable with the ice maker shelf out, are the electrical pigtail and the water inlet for the icemaker. I did make sure those were properly positioned.
I removed the panels over the freezer evaporator coil and fan. but there was no access to the water line. Besides, it appears the water leak is above that.
How do you get to the water line and icemaker valve. The back of the unit is spotwelded on and can't be removed. Tipping it over and going in from the bottom doesn't look like a good idea. I'm about to get out the cutting torch!!!

Can anybody help?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers


Please CLICK HERE to view a detailed illustration of parts picture of your model and just scroll your mouse over the diagram.

Water can leak from these areas:

The bottom front of the refrigerator or freezer door
The back of the refrigerator
The inside ceiling of the refrigerator
The inside back wall of the refrigerator
Underneath the front of the refrigerator
The bottom front of the refrigerator or freezer door Self-defrosting refrigerators usually dispose of the water generated during the defrost cycle via a tube or channel that directs the water to a pan at the bottom of the refrigerator. From the pan, the water normally evaporates. (See a more detailed explanation of this in the How Things Work section of our website).

If the tube or channel is clogged or obstructed, the water backs up and leaks into the inside of the refrigerator compartment. Then the water builds up at the bottom, inside of the refrigerator. When the water has built up for a time it may spill out of the front of the door opening. To fix this problem, clear the drain tube or channel and allow the defrost water to flow down to the drain pan.

In some refrigerators, the defrost water is intentionally directed down the back wall of the refrigerator, where it then flows to the bottom of the refrigerator compartment and out to a small drain--usually located beneath one of the drawers at the bottom of the refrigerator. If the drain becomes clogged or blocked, the water may back up. To fix this problem, clear the obstruction.

Another cause may be the following. The refrigerator may have doorframe heaters to evaporate any condensation on the cabinet frame. If your refrigerator is equipped with a switch inside that says “energy saver” or something similar, while running in that mode the door heaters are disabled. Turn the switch to the opposite setting and wait 24 hours. If the condensation disappears the problem is solved.

The back of the refrigerator Water coming from the back of the refrigerator usually comes from either the ice maker water valve or line (if there is an ice maker), or from the defrost drain pan.

Here's what to do:

  • If the water is coming from the ice maker water valve, check to make sure the water tubes are attached properly and are fastened tightly.

  • If the water seems to be coming from any part of the valve itself, replace the valve.

  • If the water appears to be coming from the defrost drain pan, inspect for holes or cracks, and replace the pan if necessary.

The inside ceiling of the refrigerator Water accumulating on the ceiling of the refrigerator is usually caused by a clogged drain in the freezer section beneath the evaporator. The clogged drain will cause water from the self defrost cycle to leak into the divider between the freezer and refrigerator. This water may then freeze and cause condensation build-up on the refrigerator ceiling. The solution to this problem begins with unclogging the drain. It may also be necessary to remove the entire freezer/refrigerator divider to thoroughly dry the insulation in the divider. Occasionally the insulation needs to be replaced to prevent a recurrence of the problem. This can be a big job – you may want to hire a qualified appliance repair technician.

The inside back wall of the refrigerator In some refrigerators, the water from the defrost cycle is intentionally directed down the back wall of the refrigerator, where it then flows to the bottom of the refrigerator compartment and out to a small drain - usually located beneath one of the drawers at the bottom of the refrigerator. If the drain becomes clogged or blocked, the water may back up. To fix this problem, clear the obstruction.

Underneath the front of the refrigerator If the refrigerator is equipped with a water dispenser on the freezer door, check if the water line to the dispenser is leaking. Also, check the drip pan to be sure it isn’t out of place, broken or cracked.

Posted on Jul 02, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Water is building up on bottom of fridge

If you have water build-up on the floor of the food compartment, or ice buildup on the floor of the freezer compartment, you are probably suffering from either a frost problem or from a clogged defrost drain.

Remove everything from your freezer, including all food and any shelves. Do not remove the icemaker (if installed.)
Look at and feel the panel covering the bottom or back of the freezer compartment. Is it thick with frost?
On top freezer models, are the holes in the top of the food compartment that lead to the evaporator choked with ice?
Is there ice forming on, or lots of water on the ceiling of the food compartment?
If the answer is yes to any of these questions, there's probably a defrost problem.
If you suspect a defrost problem, first remove any icemaker that may be installed. You will see a removable panel covering the entire back or bottom of your freezer compartment. There may be 6 to 10 or more screws holding it on. In some units there is a light socket attached to the panel; you'll see this arrangement most often in side-by-sides.

If you start to get an unusual buildup of ice in one particular spot in your freezer, especially beneath the icemaker, check for water leaks.
Water leaking onto the kitchen floor not traceable to one of the problems in Chapters 4 or 6 may be from a leak in the icemaker or door dispenser water system. Icemakers have a water solenoid valve mounted on the back of the fridge, usually behind the back bottom panel, and a water tube that leads straight up the back of the fridge to the icemaker. Door dispensers have a similar water solenoid valve with a water tube that leads beneath the fridge and into the door through a hollow hinge. If your fridge has both features, it's usually a dual water solenoid valve. It can be simple or not-so-simple to fix, but basically it's just a plumbing job.

Jun 13, 2016 | Refrigerators

1 Answer

I have a KitchenAid SxS model # KSRG25FTST01 with an icemaker problem. It stopped making ice, but the water still dispenses. It makes no noise and no water in the ice tray. I never hear it try to fill with...

If the thermostat behind the left side of the fill tray goes bad, the cycle will stop completely. Cost of thermostat is $20.00. Cost of new icemaker with new motor and everything including thermostat is $45.00, brand new, on EBay plus shipping. Cost for new icemaker from repair shop, $153.00 plus tax. Control board circuit panels each side of freezer compartment will go bad also stopping the ice maker cycle. these control boards come in pairs, one for each side of freezer compartment. Cost for new circuit panel control board from repair shop, $215.00. Cost from EBay brand new circuit control board $45.00 plus $8.00 shipping. Easy to install both, icemaker and control board circuit panels. Phillips screw driver and small socket set is all you need for removing and installing these items.

Jan 22, 2011 | KitchenAid KSRS25IL Side by Side...

1 Answer

I have a maytag plus fridge MSD2456GE the icemaker is not filling with water what could it be?


Here is a tip that I wrote about the reasons why ice makers do not work.

Ice Maker Problems and Ice Maker Troubleshooting


Aug 28, 2010 | Maytag MSD2456G Side by Side Refrigerator

1 Answer


The defrost drain hole in the bottom of the freezer has frozen over. Turn off the fridge. Remove the shelves and bins. Remove the rear panel of the freezer. You will see ice on the bottom rear of the freezer. Use a hair dryer to melt the ice,especially in the drain hole once you get through the surface ice. Once the drain hole is clear,pour a cup of hot water through the drain hole followed by 1/4 cup bleach. Re-install your parts and turn the fridge back on.

Sep 21, 2009 | Maytag MSD2454G Side by Side Refrigerator

1 Answer

Jenn-air side-by-side water dispenser leak

Check the fill tube to your icemaker and see if it has ice in it or in the fill cup to the icemaker. Most of the time when this problem happens it is the icemaker spraying the water. It could also be a bad module on the icemaker which can get stuck in the fill position and spray water all over the freezer.

Sep 14, 2009 | Refrigerators

1 Answer

Water leaking from freezer compartment and ice maker not working properly

I figured it out. When the water filter gets old and plugged up, not enough water flows into the cube trays. You can fix the ice problem by replacing or just removing the filter. (The filter really isn't necessary unless your water comes from a well or some other undesirable source.) The filters cost about $40 from Sears, but you can find them on ebay for under $30 including shipping.

Jan 27, 2009 | Refrigerators

2 Answers

Water leaking from freezer compartment and icemaker problems

I can help with the puddles on the floor. Most likely your freezer drain is plugged. This site and others on the internet helped me solve my problem. Take off the back shroud and empty the freezer compartment. Take the screws out of the lower grate at the back of the freezer compartment. You can get the lower panel out with a little effort. The freezer coils are exposed. Below them is a kind of small light metal trough with a drain hole in the middle. You don't see it at first because it is covered with ice. I used a hair dryer to melt the ice. When it melted enough I removed a thin cake of ice to expose the drain. The drain was still frozen until I poured hot tap water in the trough several times. Inside the back of the refrigerator on the right is a little rubber coupling that connects the drain tube from below the coils and metal trough at a right angel to a tube that runs to a drain pan on the low left side at the back. After taking the coupling loose so I would not damage it, I put a thin screwdriver down through to finally unclog the drain. I recoupled the drain line, wiped up the floor and put everything back together. Everything works. Saved at least $150 and it only took about an hour. Oh, yes, the small hex screws on the back and the inside grate use the same small socket screwdriver. A lot handier than using a pair of pliers.

Jun 01, 2008 | Maytag MSD2456G Side by Side Refrigerator

1 Answer

Water leaking from freezer compartment and ice maker not working properly

  • the water(in the bottom of the freezer) is coming from the freezer when is defrosts. the drain line is in the back wall of the freezer and may be clogged up with ice. clean out the freezer and pour some hot water in the very back of the freezer, this will hopefully unclog the drain. if not, then you have to take the back wall out of the freezer to get directly to the drain line. there should just be a couple screws holding it; it is just an aluminum or plastic panel.
  • and
  • the icemaker problem
  • it could be that the water valve is slowly leaking water into up to the icemaker and freezing before dripping out of the tube. then when the icemaker turns on the water to the icemaker it is partially blocked by the ice and sprays water all over instead of gently falling into the icemaker.
  • if this is the case then changing the water valve on the back of the machine and defrosting the fill tube behind the icemaker should fix this problem.

May 27, 2008 | Maytag MSD2456G Side by Side Refrigerator

Not finding what you are looking for?
Maytag MSD2456G Side by Side Refrigerator Logo

339 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Refrigerators Experts


Level 2 Expert

221 Answers


Level 3 Expert

78267 Answers

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Are you a Maytag Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides