Question about Sony Handycam DCR-HC42 Mini DV Digital Camcorder

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Error C:31: in Sony DCR-HC42

Hello
I can´t Insert my tape on my camera, error C;31: is in the LCD, i was reset and the problem it persists, you can help me? Thank You

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  • Anonymous Jul 22, 2008

    got the same problem, unable to load cassette and if I can load then it says reinsert cassette

  • dandar Aug 30, 2008

    Have the same problem. When I snap the carriage and it shut the servo does not pull the carriage in the rest of the way. Has anyone found any solutions for this?

  • pawsforapict Sep 01, 2008

    I get the same error c:31:42 HELP I can't use my camera!

  • CindyGale Oct 04, 2008

    Tape cartridge won't fully retract into the camcorder with 'some' tapes (some tapes it works fine). I get error message C:31:40. I've reset the camcorder with the power on, and that did not help. I've also tried to load the tape with A/C power instead of battery power and then later with a fully charged battery, but to no avail.



    I've 'chatted' with Sony ESupport but they came to the conclusion that I'd need to send it in to be repaired, for over $200. I already paid a bunch for this camera and can't afford another $200. I got less than 10 months of use before having this issue.

  • gill_mayo Oct 04, 2008

    Camera will not insert tape. Mechanism works OK without tape.



  • Anonymous Oct 20, 2008

    Camera will not insert tape. Mechanism works OK without tape.



    Tape cartridge won't fully retract into the camcorder

  • Anonymous Jan 11, 2009

    i have the same problem

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Same here. When I place cassette into the carriage and snap it shut the servo does not activate to pull the carriage in the rest of the way. Has anyone found any tech solutions for this?

Posted on Aug 18, 2008

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Money that is what will fix it! Save yourselves the ulcers of complaining and take it to a authorized repairer. IF YOU DON'T YOUR DOOMED as well as others listening to you so pay up! And relax :-)

Posted on Dec 13, 2008

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2 Answers

Sony dcr hc42 error 31:42



This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly or a defective clutch in the take-up spool and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired by a qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

Sep 18, 2010 | Sony Handycam DCR-HC42 Mini DV Digital...

1 Answer

Display Error C:31:42


The Sony website trouble code sais your Camcorder has a problem and needs a power reset.

The remedy in the SONY troubleshooting guide is copied below.
  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.

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My Sony Handycam DCR-HC26 started giving me C:31:23 error ''Reinsert the cassette'' when I try to record on a new Sony tape. I am however able play back a previously recorded Sony tape.


the error c:31:23 error pertains to one of the reel (part that turns the tape) is malfunctioning. although you can play back videos, you would definitely have issue w/ recording, rewinding or fast forwarding the tape.what you can do is to turn the camcorder off.remove the battery and ac adapter for at least a minute.insert the battery or reconnect the adapter.you can also try pressing the reset button (located near the top of the speaker, on the panel where lcd screen goes to).make sure cam is on when you do that.if still your getting this problem, service would be needed for your cam.hope this helps :)

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Buy a Sony-make head cleaning cassette and play it in the camera for 10 seconds. Do not play for more time, neither forward or reverse the cleaning cassette, otherwise you will damage the head of the camera. This cleaning cassette is to be thrown when it is fully played (and not rewound!).

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When I insert the cassette into the camera it won't close.


Try the following link to troubleshoot this issue:
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C190805

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1 Answer

Camera will not insert tape. Mechanism works OK without tape. Sony dcr-hc42


A C31:40 error indicates that the drum (the spinning video head) is either not spinning or is not supplying a signal to the main computer to tell the computer it is spinning. It could be a bad drum or a loose connection. It will likely take a qualified technician to verify the diagnosis.

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Hello dear sir;
I have SONY handy cam(model 42E) that finger touch keys doesn’t work .what do I do now.
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Sony dcr-trv6 shows c:31:30 and beeps


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