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Wireless network I just bought a new HP laptop that has a wireless network card. The computer can see the network but can not see the internet. I have called everyone from internet provider to the router company and they say it must be something with the settings on the computer that they can not change. What are the setting that I should be looking to change and how do I change them?

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  • wokaschmed Jul 03, 2008

    Also I can see the network with all the other computers I just can not get to the internet the Access under the network is local only and I want it to be local and internet. HOW DO I DO THAT?

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Go to control panel and click on network connection and find the wireless connection and right click it select properties and make sure that the settings match you network example--ad-hoc or access point and make sure it is set to the right channel

Posted on Jul 28, 2009

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Best option is to call HP Tech support and ask them about that known issue and see if your laptop can be covered by there recall. You have so much time before the recall won't cover your laptop.

Here is there tech support number: 800-474-6836

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I remember that HP computers or laptops have a 1 year warranty unless you get an extended one and recalls can last up to about a year after the warranty expires, call and see if they can get your laptop covered under the recall.

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The wireless switch on the front bottom of the laptop, it's suppose to be blue when the button is on the right.
Right click on computer and select manage, go to device manager, and go to Network Adapters, try to see a network adapter called Broadcom, if it doesn't appear, it means that your computer doesn't recognize the wireless card and you may have to reinstall the drivers.
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2. Assuming your wireless card is listed (not the 1394) and there are no red or yellow check marks we can now go back to control panel, network connections.
3. If wireless connection is not listed then click the task Create a new connection. This brings up Welcome to new connection wizard. At this point you should see a line that says to connect to a wireless network in range . . . If this line is there click this then select your SSID (network name). If this line is not there and you're sure the network switch is on and turned blue then you'll need to call HP.

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I had simalar problems where I could not detect my wireless network even though I could get on the internet I could not see the other computer on my network. I finally after trying everyone else's advice which did not work, found a program called Network Magic. You can purchase it from www.purenetworks.com for $30.00. It took care of all of my network problems and even shows a nice map of how my network is setup and what computers are logged onto the network and even what software like Windows Xp or Windows Vista is on that computer. It will even generate daily logs if you want to show any problems with the network.

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Now if you are moving the Wireless switch on and off and the light stays red on both sides you probably have a dud of a wireless card. I had the same issue with mine at one point, what I did was get a hold of tech support, they mailed me a box with a prepaid shipping label to send them my laptop. They put in a new wireless card and shipped it back for free(of course it was still under warranty).

If you recently purchased this laptop you can usually log onto www.HP.com, go to the support section and do the chat with an HP tech or call 800-HP invent or 800-474-6836 24/7 and they will walk you thru the whole process.

But again just from your description, you have a dead air card. Call or online hp and have them fix it for you, especially if its still under warranty. If its not under warranty, then hit me back and i can give you a step by step on how to open up the laptop yourself and replace the card

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