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If your computer is Windows ME/2000/XP/Vista you will not need a disk or its software for this function.
Simply plug the camera into a USB port. make sure the camera is on ans set to upload-and Windows will put up the Camera/Scanner Wizard
Simply direct the images to a suitable folder.
It sound like the shutter is sticking. This is a mechanical problem. It may not be worth fixing. If you do want to try to fix it I have given you the address for Argus below.
I recommend that if you are going to buy another camera, Canon Power Shot is a great one. It has a 1600 iso and the pics come out great!