Question about IBM Infoprint 1352 Laser Printer

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Infronprint 1352 93x Printhead error

Hey, I work at a high school and I've got a perfectly good Infroprint 1352 sitting around, but can't use it anywhere because whenever I turn it on or try and plug into the network it gives me a "93x Printhead error". Any ideas on how to fix it?

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Basically this is a Lexmark printer.

Try these if no result replace printhead ( can be expensive will try to find the comparable to the lexmark.

93x Printhead Error

Each printhead error has its own error code number. The error codes and their respective meanings are listed below, together with some actions you can take to resolve the problem.

ALL printhead errors:

  1. If this is the first time the error has occurred, try turning the printer off and on.
  2. Let it sit turned off for at least 20 seconds before powering it back on.
  3. If powering off and on the printer clears the error, please continue using the printer but watch it to see if any printhead errors return.
  4. If your printer continues to display a Printhead Error message, make sure it is plugged straight to the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in your printer. This can trigger a printhead error even if the printer has worked on this surge device for months.
    • If the printer continues to post a 930 Printhead Error, it thinks the wrong printhead unit is installed.
      • If the printer was recently serviced, make sure the correct parts were used. This is especially true if the parts replaced were either the printhead unit or the printer's engine/system board. It is in one of these two parts that the printer is detecting the problem. Note: If you are the person repairing such a printer, please be aware that parts from different, though similar, printer models may not be compatible with this printer. Also make sure to check the laser cable going from the printer's engine board to the printhead unit, as it reads that signal.
      • If the printer was not recently serviced before this error occurred and powering the printer off and on does not help, the printhead unit and possibly the laser cable or the engine/system board to this printer may need to be replaced.
    • If the printer continues to post a 931 Printhead Error, it thinks there is an error in the signal going to the laser or the Hsync part of the printhead assembly.
    • If the printer continues to post a 932 Printhead Error, it thinks there is an Hsync error occurring in the printhead assembly.
    • If the printer continues to post a 933 Printhead Error, it thinks there is a failure in either the Hsync signal or with the mirror motor unit of the printhead.
    • If the printer continues to post a 934 Printhead Error, it thinks there is a "lock" failure with the mirror motor assembly within the printhead assembly.
    • If the printer continues to post a 935 Printhead Error, it thinks the mirror motor unit within the printhead unit cannot reach its operating speed.
  5. If powering the printer off and on does not clear any of these errors and it is already connected directly to the wall, your printer may require service. It could have a defective printhead unit or there might be a problem with the engine board or one of the printhead cables. Note: If you are the person repairing such a printer, check all of the cables going from the printer's engine board to the printhead unit for any damage. Also check the continuity across these cables.

Posted on Jul 02, 2008

  • CheckitRight
    CheckitRight Jul 15, 2008

    Any results ??????????

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Posted on Jan 02, 2017

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Hey please help me. I've tried to apply online at TUT but I can't find my school name. Ngotshe High School Private Bag X05 LOUWSBURG 3150.


Phone TUT and ask them why your school in not in the options?

As I told you yesterday all your spellings are perfect so it is not your fault.

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There are no signs of error but the paper comes out blank


Hi Zanda
if you haven't used your printer for that long, your printhead is more than likely dried up and clogged. Try running the "Head cleaning" utility 2-3 then print a "Nozzle check" (find both of these functions on "Maintenance" page under "Printer properties".
If the nozzle check shows any print, you're on the right track. Run few more head cleans or try printing several pages (with LOT of colour) on high (best photo) quality. Combination of printing & nozzle checks works best. Be prepared to waste lot of ink doing this!

If you get no print at all, it's probably time to get a new printer. There are other things you can try eg. buy set of cleaning cartridges, try to clean the printhead by placing some folded tissue soaked with Windex under the printhead or forcing some Windex through the printhead pickup (using a syringe & rubber tubing fitted over the pickup needle - where the cartridge usually sits) etc.

Another way yet is to remove the printhead from printer and soak it in cleaning solution (if if you're handy and prepared to pull your printer apart).

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  1. Open the printer cover to remove the printhead. The carrier will come to the center automatically. Once you've taken out the printhead, close the printhead latch and close the printer cover.
  2. Proceed with the firmware update. Please visit the Lexmark website to download and install the Lexmark S600 Series Firmware Update.
  3. Once the update is complete, re-insert your printhead. Close the printhead latch and check for errors.
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