New Kenmore 13743. Many of the glasses come out with a white film on them. Called the local Kenmore (Marshall at 1-800-469-4663) repairman on the advice of my salesperson. He said that he has frequent complaints about this problem. He said it is a problem with all dishwashers because dishwasher detergent no longer can have phosphates.I don't understand because my old dishwasher did not have this problem. He suggested 1. Put a cup of white vinegar in both the top and the bottom of the dishwasher and run a cycle. Do this at least once a month. 2. Do not use too much detergent. 3. Use dishwasher pellets. 4. He checked and said that it wasn't caused by hard water in my area--I do not have a water softener. According to him, my water is middle of the road on hardness or softness. (not a problem with my old dishwasheer). 5. Be sure to use Jet Dry. I rinse my dishes thoroughly before putting them in the d.w. because I want to wash a full load, which is about once a week. If this white film on glasses is a problem with the Kenmore 13743 then I want to get rid of it while my 3-mo. return is still viable--which expires Jan 2, 2011. (Been out of town for a month) I have done all the suggestions 1-5. Because of the time element I did not test them on a full load--but still 2 of the glasses came out with the film. HELP. Nancy Zadra