Question about Xerox Phaser 8400 Laser Printer

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Phaser 860 Printer posting a paper jam at start up.

My Phaser 860 Printer posting a paper jam at start up after an employee moved the printer and spilled the ink inside. At first it started up making a clicking noise. I took the right side cover off and observed the clutch was out of alignment. After moving it up & down before power up it finally started to warm up. It them finished warm up and attempted to print and then jammed. I removed the jam and observed a lot of wax ink clumped at the edge of the paper. I removed the jam and it attempted to print again jamming. I again removed the jam and again attempted to print. This time I removed the jam and found a lot of wax ink clumped to the left corner of the page. I removed again but continued with the paper jam. I looked in the paper path and found a small white piece from one of the exit rollers above. I removed but broke the little flag on the lower exit pivot guide. I have ordered replacement parts, but suspect it may still failure with paper jam error. Any ideas?

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  • Anonymous Mar 26, 2014

    when the unit is powered on, it goes through warmup then flags a duplex jam. zone 3 removal but there is no paper. I see the actuator for the duplex and it moves freely. Is there a bulletin or something else I am missing. I seem to be missing the actuator that sits above the cassette.

  • Anonymous Mar 27, 2014

    how to removed paper curled around roller just below the ink pack? model is envy 4500.

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1 Answer

Sounds like printhead needs replacement.
Moving these printers without cool down is known to destroy printheads and of course wax goes everywhere and then everything else fails.Think about replacement

Posted on Jul 18, 2008

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Niallbt

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