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Posted on Dec 17, 2010
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Unable to retrieve voicemail does not accept new password

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Ed Nelson

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  • Expert 149 Answers
  • Posted on Jan 03, 2011
Ed Nelson
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Joined: Nov 04, 2010
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Reset voicemail password from AT&T's automated system

Call 611 or 800-331-0500.
Enter the wireless number starting with area code.
Press 3 to "get help with voicemail."
Press 3 to reset your VM password.
Enter the Billing Zip code for the account.
After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password."
Enter the last seven digits of the wireless phone number and tap OK.


Reset voicemail password from AT&T's website
NOTE: You must be registered and logged into myWireless Account to view this information.

From the myWireless Account home page, select Phone/Device then choose the Reset Voice Mail PIN link from the left column.
IMPORTANT: If there is more than one line on the account, make sure the correct wireless number is displayed in the Wireless Number list before selecting Reset Voice Mail PIN.
To reset the password for any of the lines on the account, choose a wireless number from the dropdown menu
Click Submit.
After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password."
Enter the last seven digits of the wireless phone number and tap OK.

  • Anonymous Jan 03, 2011



    Reset voicemail password from AT&T's automated system



    Call 611 or 800-331-0500.

    Enter the wireless number starting with area code
    .

    Press 3 to "get help with voicemail."

    Press 3 to reset your VM password.

    Enter the Billing Zip code for the account.

    After a few seconds, iPhone will display "Password
    Incorrect - Enter Voicemail Password."

    Enter the last seven digits of the wireless phone number and tap OK.





    Reset voicemail password from AT&T's website

    NOTE: You must be registered and logged into myWireless Account to view
    this information.



    From the myWireless Account home page, select
    Phone/Device then choose the Reset Voice Mail PIN link from the left
    column.

    IMPORTANT: If there is more than one line on the account, make sure the
    correct wireless number is displayed in the Wireless Number list before
    selecting Reset Voice Mail PIN.

    To reset the password for any of the lines on the account, choose a
    wireless number from the dropdown menu

    Click Submit.

    After a few seconds, iPhone will display "Password Incorrect - Enter
    Voicemail Password."

    Enter the last seven digits of the wireless phone number and tap OK.

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Nortel 7310. Mailbox not accepting new Voicemail messages. I do I clear?

You need to delete old messages - the limit is 50. follow the display when using the VoiceMail retrieval method you regularly do.
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How do I retrieve voicemails? I have not set up voicemail yet.

If you haven't set up your voicemail yet, then there s no voicemail to retrieve. The mailbox will not accept calls until you set the mailbox up.
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Voicemail change message

How To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
How To Record Your Alternate Greeting (Used when on vacation or out of the office.:1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the Choose softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting.
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I saved voice mails but can;t find how to retrieve them? 911 !

Are you not able to retrieve new voicemails or only saved voicemails? Occasionally your carrier may delete old saved voicemails to make room for new ones.

If you want to save all old voicemails on your computer forever, you can sign up for a service like youmail.com
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Voicemail reset

Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


took this from a guide i found, helped me out
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Multiple log in to voicemail

We shut the phone system off for about one minute and it reset the system without losing any of the messages.
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Resetting company voicemail

Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

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