The above message appeared after a manager took out the toner to get the FX number on the bottom. I have referenced the manual on line and re-inserted the toner several times as to be certain it is in correctly. I have also opened and closed the front cover repeatedly to insure it is closed. I unplugged 3 times. The message is still there and the fax machine will not operate. I have several important documents stored in memory - can you offer any suggestions?
If you open the front cover, there is a little white sensor you can see through a slot to the left. this is the sensor for the cover, i just fixed a machine where that little sensor was stuck down to the cover wasn't pushing it in correctly.
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the message you are getting will show up for both toner and cover. There is a switch that the cover triggers when closed located onder the main unit cover. The tab on the cover goes into a slot located kinda left of center. That switch is infamous for getting stuck or knocked out of place so the tab does not see it. The cartridge is probably good.
rwhen you replace the toner youare putting it in the drum cartridge.the whole black unit gets replaced.lift it up to remove.when you replace it also install a new toner cartridge the drum resevoir will be empty when
new it will need a new toner cart. to fill it now you need to reset the drum counter.push select function
button,to the right number 8 or 9 says counter display
push it,screen will will say drum count reset? push yes arrow screen will say are you sure? push yes
tada! if it now says replace toner open the white cover
over the drum then reclose it a motor will run for about 30 seconds its adding the new toner to the
resevoir you may need to do this about 3 times or until add toner message goes away
there are a couple of things did you buy genuine or reman cartridges and check if they are seated properly.
some remans dont work properly so you have to be sure and always get a money back guarantee from the seller
Two possible solutions remove the top cover (Two screws on top after oepening the cartridge door and two push in black nylon screws in either side). and check the activation lever that activates the cover switch is not riding on top of the switch. Second if this happened your toner cartridge make sure this new cartridge is the correct one for the fax and not a HP modified recycled printer cartridge.
1) check the cover that you open to change the cartridge is secure, press down on the top part near the latch that releases it and see if the door switch activated, if you hear the main motor activate then your problem is the locking latch.
2) Change cartridge and /or clean the 2 metal square contacts under the drum, move the drum cover and you can see the 2nd one, use methylated sririts or equivalent and a cloth. Your cartridge may be faulty/old or has leaked toner on the contacts.
If neither of these work you will have to have a visit from a technician as a circuit board may be at fault.