Question about HP Photosmart C6180 All-In-One InkJet Printer

2 Answers

Hp photosmart C6180 black cartridge not printing

I have tried all the Hp solutions to no avail - turn printer on/off, new cartidges, align, etc. etc.

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  • Nick201 Jul 10, 2008

    I'm a tech and I see this often. I don't have an answer, but it happens with al of the HP printers that use the 02 cartridge. It doesn't matter if they are HP brand or refilled cartridges. If you have a solution, I'd like to know it. Nick

  • Anonymous Jul 10, 2008

    Three C6180s at my office have developed the same problem at about the same time. 12Kevin

  • Paul168 Jul 18, 2008

    Nick, I have the same problem. I replaced it with the 02 cartridge a Magenta (original) and the same problem exists. For just 1 empty cartridge, the stupid HP stops all functions.

  • ShameonHP Oct 30, 2008

    Similar issue here... C6180 suddenly stopped printing black. Cartridge still shows 60% or so, but would not print or copy in black... Changed cartridge, attempted again, no luck. Returned and tried ANOTHER black cartidge which printer knows is full, but will still NOT print black at all. Diagnostic pages print a purplish black, but where the text is supposed to be real true black it prints a VERY fine grayish color.



    These are great units when working, but it seems like HP needs to do something about these models OTHER than discontinue them. Class-action, anyone?

  • stevetkovac Nov 06, 2008

    Have c6180 bought last fall (Sept 07) black stopped printing in Feb. 08. got a free replacement under warranty. Now this one won't print in black, have also tried everything requested I do by H/P support. Like the unit but this problem should be addressed by H/P, too many people having the same problem.

  • kendonagasak Dec 02, 2008

    There is a fundamental problem with my machine,quite suddenly it will not print with the black cartridge despite changing the cartridge many times! even a brand new cartridge will not print.(The colours are fine)

    I have contacted HP and although the the machine is only just out of warranty they advised me a 3 staged troubleshooting plan which did not solve the problem.I am now at the stage of putting a hammer through it,its that frustrating.can anyone help?

  • Marty Krebs Dec 08, 2008

    Same problem. Just out of waranty and stopped printing black. Going to attemp surgery...

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I found the same thing today. Talked to HP and they offered an upgrade for $250 saying that there was a hardware problem and could not fix it. This is not right. What is HP playing at..

Posted on Nov 14, 2008

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Me too . 2 cartridges became empty at the same time and printer
stop printing COMPUTER FILES . yet , printer IS functioning
as FAX printing device ...

Posted on Oct 05, 2008

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Posted on Jan 02, 2017

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1 Answer

Only the black ink cant print


Hi mary vie Capistrano,

Is this a new HP OEM or Reconditioned cartridge?

Have you tried a new cartridge?

Clean the print head:If the steps above did not help, clean the print head.
  1. Open the All-in-One Toolbox :
    1. Open HP Solution Center (click Start , click All Programs , click HP , and then click HP Solution Center ).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center .
    3. Click Settings .
    4. Click Print Settings .
    5. Click Printer Toolbox .
  2. On the Device Services tab, click Clean the Print Cartridges , and then follow the onscreen instructions. Three levels of cleaning are available.

Apr 14, 2012 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Black ink will not print but colors do


Most likely culprit is a dried up ink within the nozzles themselves. The best things for getting rid of dried ink in the nozzles is to use either a standard bathroom cleaner or rubbing alcohol. With the printer on open the door as if you were replacing ink. With the ink cartidges visable, unplug the printer so they stay put. Remove the cartridge and spray the cleaner in the where the ink is taking from the cartridge and clean it with whatever works. I really really good trick is if you have an old cartridge you can use a syringe to fill up the empty cartridge with your cleaning solution or rubbing alcohol. Insert the cartridge and run some test prints. This will for sure run the cleaner through the nozzle and hopefully dissolve the blockage.

Nov 29, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

New cartidge now printing light. Also message states cartridge alignment fails. Please help. Thanks, John


What you could try is to do a Clean the Print Cartridges operation. This process will clean the cartridge printhead and will print a better alignment page.

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2 Answers

C6180 failed alignment test, will not print color properly


All colors need to be present to pass alignment. Usually what I see is the yellow is empty. You can blot the print cartridge on a damp paper towel to verify the inks are working and this also cleans the head.

Jun 29, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP Photosmart C6180 all in one, does not copy or print anymore.


put the old cartridge back, if there have same error message then tell me what error message is, if not that's mean new cartridge is defect.

Dec 08, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Photosmart C6180 will not print in black ink. Have all HP genuine cartridges, although I have used cheaper imitations in the past. Have tried aligning print heads, cleaning, master reset (# & 6...


do not print the printout from the pc.tyr to print a test copy by pressing the menu button on the printer and in that select the option print a self test.then press OK.if the test copy from printer gives proper black colour then its the print setting problem in the pc.just adjust that setting.but if the test page does not print any black line or object that means the cartridge is out of ink and needs replacement.

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Please clean the print heads :

Press Setup up - Tools - Clean Print heads on the All-in-One.

If this does not resolve the issue , Reset the All-in-One.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

If issue stil persists. Contact HP.

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6 Answers

Error HP Photosmart 3310. No strart print, no scanning...


I have a Photosmart C6180 all in one and get an error message 0xc18a0101 Ink System has failed. Unable to copy, receive faxes or print. Refer to printer documentation. Error: 0xc18a101.

I put new cartridges in and tried to recalibrate as mentioned by someone on the board. Can anyone help, please?

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