Hello, this is Ava with Think Crucial.
The are a number of reasons why your H20 mop doesn't steam. Ensure that the water tank has correct level of water. Check if the Steam Nozzle has a blockage and clean if it's necessary. Also, check for limescale deposit and removed it. You may refer to your unit's manual for procedures to remove limescale.
You can purchase a wide variety of high quality replacement microfiber mop pads for your H20 mop from ThinkCrucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.thinkcrucial.com/search?type=product&q=h20+mop
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
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