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Photosmart C4380 where do I start with installing this printer...? When I first purchased this printer, it took ages for me to try and figure out how to install it. I even got a new software disc and inlisted the help of the HP online support technicians. Although I managed to install it eventually, now and then I would loose the wireless connection and have to reinstall again. And then.... The neighbours kept logging on to my wireless network so I decided to put WEP security on my router. And then...I had to reinstall the software, where I reached the same problem as most people, where it states "Device could not be Installed properly". SO. I downloaded the Basic driver off the internet and that seemed to work (I got to 9/9 on the installation thing) and then It said "your device is not configured for wireless networking", (It has been wireless networking for the last six months). I have installed it via USB first, and then tried to add a device, but I keep going back to the page where you select either USB or network connection. I then tried connecting directly to the hpsetup through Wireless networks in my network connection. So I can print wirelessly, but only if I connect to the hpsetup network and not through my internet router (which is pointless). Please can you save my printer from being thrown out the window.

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  • skingon Jul 07, 2008

    Hi. I managed to Fix it myself!! So for anyone else who has a similar problem...
    So I ha installed vis USB. I left the software but deleted the actual printer from Printers and Scanners. I then connected to the HPSETUP network and then added a device. This worked although I could not print while connected to the internet. SO then I went to the start up page on the installation disc (well actually the start up page of the downloaded software because the disc doesn't work) I selected "Reconfigure network Settings" and voila! It picked up my wireless router and It now works!! I hope this is helpful to other owners of C4380's.


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Delete the old installation and reinstall the printer again and do the reconfiguration for either USB or wireless. It worked for me when I did this. The scanner begins to work and no more 'no USB or wireless connection' msg anymore. :~)

Posted on Jul 15, 2009

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