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My telephone is not working - Phones

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  • jes5 Apr 28, 2009

    I used to have a daughter living upstairs with her own phone line. She has since moved & her phone service was cancelled. The phone lines upstairs are still there, but they do not work with my number. I have just a standard home phone. The phone company told me it was a simple fix if I was phone savy at all. I guess I am not. I took off the wall plate, but I don't know where to put any of the wires. Anybody help me?

  • Dave May 11, 2010

    what sort of phone is it? moble, cordless, standard home phone etc? a model number would help

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These can be the only things that are causing your problems:

Ringer mute
You can mute the ringer temporarily when the telephone is ringing.
Press OFF/CLEAR or MUTE to temporarily silence the ringer. The next call will ring normally.

Ringer volume
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Make sure the ringer is on (page 8).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset may be too far from the telephone base. Move it closer to the telephone base.
There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local telephone company (charges may apply).
Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your local telephone company (charges may apply).
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

In case of a problem or clarification or my solution was insufficient, don't hesitate to post me a reply.

If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

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• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
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• Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute
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