Question about HP Photosmart 3310 Printer
I get a error message on the printer that says it cannot copy print or fax.
I have tried everything to fix it but nothing helps. I see a lot of other people have the same problem. I am thinking it is a firmware problem. Went to hp help page. Tried loading a updated driver. Made it worse. On top of all of that I cannot reinstall the original software with all of the suite options.
Step1: Get into support menu by following the steps:
Press & hold the * Key then press # key.
Display says “enter special key combo”, Press OK on it.
Press & release 1, 2 & 3 keys in sequence.
Display says “Support” & FW rev. then go to Step 2
a. Press and release the right arrow button twice.
b. Display should say “System Configuration Menu”. Press and release the “OK” button.
c. Display should say “Hardware failure status”. If not there already, press the right Arrow Key over to “Hardware failure status”,
d. Press and release the “OK” button.
e. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button.
f. Display should say “Hardware failure status Cleared. Press Cancel to continue”.
g. Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
h. Turn the unit off and then on by using the power button on the control panel, continue with the installation/setup of the unit.
1. If the error is still there, then perform the power cycle.
Try this steps only once if it works then it is good, if not get the printer replaced through HP if it is warranty it would be replaced free, if not you may opt for Out Of Warranty upgrade options where you may get a good discount.
Call HP Tech 1-800-474-6836
Posted on Aug 29, 2008
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Posted on Jan 02, 2017
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