Question about HP Photosmart 3310 Printer

1 Answer

Hp 3310 photosmart printer

I get a error message on the printer that says it cannot copy print or fax.
I have tried everything to fix it but nothing helps. I see a lot of other people have the same problem. I am thinking it is a firmware problem. Went to hp help page. Tried loading a updated driver. Made it worse. On top of all of that I cannot reinstall the original software with all of the suite options.

Posted by on

  • 3 more comments 
  • mallard60022 Jul 07, 2008

    Ink system failer error 0xc18a0501

  • Paminflorida Sep 24, 2008

    HP Photosmart 3310 All-in-one



    I replaced 2 ink cartridges today and now I'm getting this:



    Error msg on LED screen says: Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer Documentation. Error: 0xc18a0107

    Press OK



    I have held down the OK, Start (Black/color) keys and the Cancel button all at the same time, while powering off to recycle it. I've done this twice. It's looked as through it was going to work until it gets done and it comes up with this screen info again!! UGH>>>>> What now?



    I tried holding the *, & #, then entering seq, 1,2,3 and scrolling through the menu items, but there is no system configuration menu available. HELP PLEASE!!!

  • Anonymous Sep 26, 2008

    I Changed an ink cartridge and it says: Ink system has failed. Unable to copy, receive faxes. or print. Refer to printer documentation. Error:Oxc18a0007

  • Tim Babcock
    Tim Babcock May 11, 2010

    Is this installed on a Vista computer?



  • Tim Babcock
    Tim Babcock May 11, 2010

    Is this installed on a Vista Computer?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 234 Answers

Step1: Get into support menu by following the steps:

Press & hold the * Key then press # key.
Display says “enter special key combo”, Press OK on it.
Press & release 1, 2 & 3 keys in sequence.
Display says “Support” & FW rev. then go to Step 2

Step 2:
a. Press and release the right arrow button twice.
b. Display should say “System Configuration Menu”. Press and release the “OK” button.
c. Display should say “Hardware failure status”. If not there already, press the right Arrow Key over to “Hardware failure status”,
d. Press and release the “OK” button.
e. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button.
f. Display should say “Hardware failure status Cleared. Press Cancel to continue”.
g. Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
h. Turn the unit off and then on by using the power button on the control panel, continue with the installation/setup of the unit.

1. If the error is still there, then perform the power cycle.

Try this steps only once if it works then it is good, if not get the printer replaced through HP if it is warranty it would be replaced free, if not you may opt for Out Of Warranty upgrade options where you may get a good discount.
Call HP Tech 1-800-474-6836

Good Luck

Posted on Aug 29, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

If the hp 3310 printer is out of two coloured inks would it show the message "ink system failure"?


being driven mad with a stupid "Ink Expiration Near" message show up on HPPhotosmart 6100! ..... and two printheads each dealing with 2 of the 4 coloured inks.

Apr 14, 2014 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

I have an HP photosmart 3310 printer with an error message: INK SYSTEM HAS FAILED. UNABLE TO COPY, RECEIVE FAXES, OR PRINT. REFER TO PRINTER DOCUMENTATION. ERROR: 0xc18a0106 This comes on whenever I...


Why dont you try uninstalling this form your PC/laptop and reinstalling it again.
This should help restart the printer again.
Good luck and thanks for using Fixya

G.

Jun 14, 2011 | HP Office Equipment & Supplies

1 Answer

Ink system failure


I have a message on my printer
Ink System Failure
ink system has failed -unable to copy, receive faxes,or print.
Refer to printer documentation
error Oxc19a0107

Feb 10, 2011 | HP Photosmart 3310 Printer

1 Answer

I have an HP Photosmart 3310 All-In-One. I'm trying to make a copy and I got a message saying that "Ink system has failed. Unable to copy, receive faxes, or print. Error:0xc19a0002" How can I fix...


Solution:
  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
  10. If you have completed all the steps listed above and are still experiencing a problem, service the product.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Dec 08, 2010 | HP Photosmart 3310 Printer

1 Answer

Can't launch fax with HP solution Center


I'm having the same problem... did you ever fix it?

Jul 26, 2009 | HP Photosmart 3310 Printer

6 Answers

Error HP Photosmart 3310. No strart print, no scanning...


I have a Photosmart C6180 all in one and get an error message 0xc18a0101 Ink System has failed. Unable to copy, receive faxes or print. Refer to printer documentation. Error: 0xc18a101.

I put new cartridges in and tried to recalibrate as mentioned by someone on the board. Can anyone help, please?

Nov 16, 2007 | HP Photosmart 3310 Printer

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

519 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...