Question about HP Photosmart 3310 Printer

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Hp 3310 photosmart printer

I get a error message on the printer that says it cannot copy print or fax.
I have tried everything to fix it but nothing helps. I see a lot of other people have the same problem. I am thinking it is a firmware problem. Went to hp help page. Tried loading a updated driver. Made it worse. On top of all of that I cannot reinstall the original software with all of the suite options.

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  • 3 more comments 
  • mallard60022 Jul 07, 2008

    Ink system failer error 0xc18a0501

  • Paminflorida Sep 24, 2008

    HP Photosmart 3310 All-in-one

    I replaced 2 ink cartridges today and now I'm getting this:

    Error msg on LED screen says: Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer Documentation. Error: 0xc18a0107

    Press OK

    I have held down the OK, Start (Black/color) keys and the Cancel button all at the same time, while powering off to recycle it. I've done this twice. It's looked as through it was going to work until it gets done and it comes up with this screen info again!! UGH>>>>> What now?

    I tried holding the *, & #, then entering seq, 1,2,3 and scrolling through the menu items, but there is no system configuration menu available. HELP PLEASE!!!

  • Anonymous Sep 26, 2008

    I Changed an ink cartridge and it says: Ink system has failed. Unable to copy, receive faxes. or print. Refer to printer documentation. Error:Oxc18a0007

  • Tim Babcock
    Tim Babcock May 11, 2010

    Is this installed on a Vista computer?

  • Tim Babcock
    Tim Babcock May 11, 2010

    Is this installed on a Vista Computer?



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  • 234 Answers

Step1: Get into support menu by following the steps:

Press & hold the * Key then press # key.
Display says “enter special key combo”, Press OK on it.
Press & release 1, 2 & 3 keys in sequence.
Display says “Support” & FW rev. then go to Step 2

Step 2:
a. Press and release the right arrow button twice.
b. Display should say “System Configuration Menu”. Press and release the “OK” button.
c. Display should say “Hardware failure status”. If not there already, press the right Arrow Key over to “Hardware failure status”,
d. Press and release the “OK” button.
e. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button.
f. Display should say “Hardware failure status Cleared. Press Cancel to continue”.
g. Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
h. Turn the unit off and then on by using the power button on the control panel, continue with the installation/setup of the unit.

1. If the error is still there, then perform the power cycle.

Try this steps only once if it works then it is good, if not get the printer replaced through HP if it is warranty it would be replaced free, if not you may opt for Out Of Warranty upgrade options where you may get a good discount.
Call HP Tech 1-800-474-6836

Good Luck

Posted on Aug 29, 2008


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