The problem you describe is commonly attributed to either a leaking water inlet valve, or a pressure switch malfunction. The following link explains how to diagnose and repair each problem yourself:
http://www.fixya.com/support/r3753517-whirlpool_top_load_washer_fills_when_not
I've included steps on how to replace any defective parts and part resources if you need to order anything. NOTE: BEFORE assuming you have a defective part, open the back of the operator console and check the pressure switch for a small plastic air hose. The air hose should be attached to the pressure switch. If the hose has slipped off, this can cause the symptoms you describe. If you have any questions, please post back with your complete MODEL NUMBER (located on a nameplate along the wash tub rim under the lid) and let me know. I hope this helps you.
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