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Perhaps a hardware problem. But if your cellphone is new go to the store where you bought it and ask for replacement if its still covered by the warranty replacement period..If it is already not covered by the warranty replacement period but it was still covered by the free parts and service bring it to the nearest accredited service center and bring your receipt. Hope it will help you..
firstly turn off your phone then open the battery back cover which easy just slide then take out the battery and you will see the sim card holder take out old sim card and put new sim card then put battery back and put back cover.
for the SE W350i, you can have the housing or covers replaced; all including the keypad. However, it is best that you get in touch with the manufacturer or authorized dealer to get an original case and have a professional change it for you.
Nokia E71 Housing Fascia Replacement Faceplate Cover, Restore your ... or alternatively use the corresponding tools to change it by yourself.) Package include: Full Housing Replacement Cover for Nokia E71
Full Housing Replacement Cover for Nokia E71 (Grey) * 1 Front Cover Back Cover Middle Cover Keypads Accessories as the picture shows Keypad *1 T6 Screwdriver and an opening tool