Question about Garmin Nuvi 660 GPS Receiver

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2009 map update not loading

Just bought 2009 North american map update but when software tries to load an error message pops up after the second screen indicating "there was a problem communicating with the Garman device Nuvi (E:/). Communication with the device may continue with reduced functionality. Please contact Garmin customer support for assistance."

Any suggestions? I get this same message on both my laptop and desktop computers running Windows XP.

I had the same problem with my Garmin nuvi 660. After waiting on hold for Garmin tech support, they told me to do a firmware update, which solved the problem.

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  • 4 more comments 
  • darylrsmith Jul 23, 2008

    I'm having the same problem with my Nuvi 350. I can't update firmware because Garmin's WebUpdater also cannot find the Device. I can see it via USB, but Garmin's software cannot detect it.

  • WTCricket Jan 24, 2009

    I have the same problem, just downloaded the 2009 update for my Nuvi 350 but it won't launch. The fix sounds interesting if I understood the process. Being a beginner I need lots of HELP!!! This is frustrating.

  • Anonymous Feb 19, 2009

    When I turn on the Garmin Nuvi, says: no details maps found that support routing. The nuvi can not be used without them." What can I do????

  • gvasuus May 11, 2010

    can u email me the patch

  • Anonymous Mar 23, 2014

    need to update the maps on my Garmin

  • Anonymous Mar 30, 2014

    The screen Indicates GARMIN with a small photo in the bottom middle of screen indication I am plugged to the computer.

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Fixed. Called Garmin. It seems that version 4.90 FW on the Nuvi 350 (which came shipped on my 350) has a bug where it cannot communicate with the Garmin software either to update maps or update FW. Tech from Garmin e-mailed me a patch that I copied into the Garmin folder on the Nuvi itself, via USB and Windows Explorer. I then rebooted it; the patch installed itself which then allowed the unit to communicate with the map upgrade software and all is well. 2009 map update is now installed and the Nuvi is working fine again. Haven't tried upgrading to newer FW yet; will probably leave well enough alone.

Posted on Jul 23, 2008

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Posted on Jan 02, 2017

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Does this help? Let us know. Thanks.

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