Question about Microsoft Zune JS8-00001 Digital Media Player

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Water in my zune

Ok i dropped my zune in water but got it out in seconds. I shook all the water out i could immediately and set it out to dry. about an hour later i went home and completely took it apart so it could dry thoroughly. It booted up and came to the home screen but then then the screen turned wierd colors and eventually blacked out but the zune was still on. Will buying a new screen solve my problem or do you think something else fryed?

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  • Rogue_45 Jul 09, 2008

    would it be cheaper to send it in for a repair or should i just buy a new one. I don't think there is anything wrong with the screen cause i eventually got it to where the screen would flash the zune symbol but it would never actually go to the main menu.

  • russelishot Jul 10, 2008

    I was taking a bath and as I was getting out, my zune slipped into the tub of water. I dried it off and blew out as much air that I could but it still won't turn on. I let it dry for a few hours and it still won't turn on. What should I do?

  • Anonymous Jan 02, 2009

    my zune fell in a puddle im trying to reboot it but it just gives the zune symbol than it goes black what should i do

  • knunez710 Apr 26, 2009

    i dropped my zune into a puddle of water piked it up imedtialy and wen i got home i dryed everything but it does not turn on do ...what do i do ???

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Hello Rogue_45,

It's hard to know for sure but my feeling is that if the screen has water damage it is probably not going to be the only thing damaged. It sounds like you did everything right to minimize the damage as far as not powering the unit back up until it had completely dried out. However moisture may still have been absorbed by or shorted out some of the other components.

Of course, there isn't any way to know for sure without actually looking at and troubleshooting the unit. You can try looking very careful at the circuit board(s) to see if you can see any obvious signs of water damage or damaged components. If not, then you can try replacing the LCD screen and see what happens.

Best Regards,
Ken
"Go Ahead. Use Us."

Posted on Jul 01, 2008

  • Ken Collier
    Ken Collier Jul 09, 2008

    Hi again Rogue_45,



    The low cost of consumer electronics combined with the high cost of repair services means that it often makes sense to simply replace a damaged MP3 player.



    You have to weigh the cost of repairs versus the cost of a replacement as well as other costs involved. For example, if you are upgrading to a new model of MP3 player will you also need to replace any accessories you have that might not be compatible? If you have the unit repaired, is it liable to fail again and need another repair? How much value do you place on having a new one-year manufacturer's warranty? The decision is ultimately a personal one and often there is no clear correct answer.



    I don't know the extent of the damage to the Zune or exactly how much a repair would cost. To determine the likely cost of repair, you should contact Zune support through their website:http://www.zune.net. Once you have that information you can make a more educated decision.



    Best Regards,

    Ken

    "Go Ahead. Use Us."

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Turn the Zune off, then push the left and up buttons as you keep it connected to the computer charger. That will hard reset the Zune. If it doesn't respond to the hard reset it is more likely you have motherboard issue, not a screen issue. Try to clean the corroded parts on the logic board. If that doesn't help, there are parts available on ebay, there is a zune repair guide that will show you how to replace the logic board.

Posted on Feb 28, 2009

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The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...


I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand

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1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.

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1. Slide the "hold" switch so that it is in the unlocked position. 2. Press the "Back" button and the top of the Zune pad at the same time and hold until the device resets and begins to power up. Release the buttons when the Zune starts to power on. 3. Immediately press and hold the "Back" button and both the left side and the center of the Zune pad and continue to hold until the Zune restarts. The phrase "Please Wait" will appear on the LCD screen. Release the buttons.
4.Let the Zune continue resetting. It will clear the contents and eventually display "Connect Zune to your PC" when it is ready.
5. Connect the Zune to your PC via the sync cable. Follow the prompts given by the Zune software to completely restore the Zune device to the factory settings. If you have downloaded newer Zune firmware, you have the option to restore the Zune firmware with the latest version.


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All my music and videos are gone and the screen is messed up from the inside. I dropped my itouch in the sink of water for one second and immediately dried it but it seems to has some problems what should...


1) Sell it on eBay to help cover the cost of a new iPod, you'll probably be able to get 50-70 dollars for it.

or

2) Find and pay someone either on eBay or another website who are able to fix water damaged iPods.

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If it went through the wash, open everything you can and let it dry out for AT LEAST ONE WEEK. Water can get into a lot of areas that are hard to dry out. Since you already tried to turn it on, it might be destroyed.

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