Question about Brother MFC-465CN InkJet Printer

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Mfc-465 cannot scan from paperport or directly from the printer. I get a message to download msxml 4.0 while attempting a scan. Already have msxml 4.0 on my computer. HELP

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I just experienced the same issue. Turn you printer off and back on. This should reset it. Hope this works like it did for me.

Cheers!

TJ007

Posted on Aug 05, 2008

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I can't make the scan work. It always says connecting to pc.

What shall I do?

Thanks

Posted on Apr 24, 2009

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Posted on Jan 02, 2017

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JoAnn,

I can explain some hardware stuff to you and will give you a link where you can download the paperport software manual. It will guide you much better on howto do a scanning:

plz check the usb cable at first. Is it connected directly to the PC or is it connected to a hub (a small box which is apart from the pc and you can connect a camera etc., too).

Make sure the printer is connected straight to the pc usbport. Do not use a usb cable longer than 3m.

When done so, restart the pc.

Did you install the whole mfl-pro suite software that was given to you by brother? If yes, you should start the paperport software.

If not, you can scan into some other program that allows scanning (e.g. ms office).

The paperport manual is part of the installation cd.
It can be download here, too:

http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc420cn_us&type2=16&flang=English&dlid=

It will guide you step by step and give some more interesting infos, too!

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You have to connect the mfc directly to a USB port of your computer. DO NOT use a hub.

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Did you install the whole mfl-pro suite? Use paperport to do scanning from your pc.

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Plz name your mfc, your operating system and the country your are from. post it here.

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