Question about Motorola Cell Phones

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Motorola V9m phone less than one month old -- using wired headset which plugs in to same place as charger. When the headset is plugged in, I cannot receive incoming calls. Is this normal? Also, battery is draining in 36 hours standby, 2 hours talk time; bluetooth is turned OFF, discovery mode OFF.

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Well not recieving calls on headset is not normal, get your profiles checked, you may need to use the same settings as that of the profile your phone uses without a headset, make sure that the line you are using (Line 1 or 2) is the same for both profiles and the the answer mode is on any key. if this still did not do, you may try isolating the issue by using another headset.

the battery life seems okay, but there are other moto and 3rd party compatible batteries there that has larger capacity (longer life) you may try to check one out at radioshack or walmart or the same store where you go the unit.

good luck.

Posted on Jul 01, 2008

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My first guess on the headset is that with yours, it opens the mic upon connection, press the red button 'end' on your phone and then call yourself using your home or work phone.

As to the battery, settings you can set for screen blanking may have something to do with it. If you commute to work, or drive a lot with the phone, when ever the phone has to search and access another cell zone it drains the battery, especially if you enter dead zones often, as the phone is hunting for an active non roaming cell zone.

Otherwise, check your screen blanking settings, don't play games, browse the internet, check you mail and then let it rest with the phone lid open and track the time it takes to get a low battery beep.

You may also want to navigate the setup screens for a menu that has the check for software updates on it and see if there is an update.

Should all this not apply to you and a new software update doesn't fix it, I'd take it to the phone store for a battery with more capacity then what you have. If you feel you were mislead by an ad or in store display, say so and say it emphatically without loosing control of your emotions. You'll probably get a better battery by doing this if you can hold back and not lose your temper... that's the hard part. I'd be pissed myself.

Regards,
Worldvet

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Posted on Jul 01, 2008

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This phone may hail as a battery friendly phone, but it is not. it tends to run out of battery quickly. It is good to have a backup battery and charge on the ready.
If you want to reset the battery, drain it all the way down, then recharge it completely, the repeat.
When the headset is plugged in you should still be able to receive calls. You should be interrupted from what you are listening to so you can take the calls. This is not normal and should warrant some warranty work from the manufacturer.

Posted on Jul 01, 2008

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Is the headset made for this model?

Posted on Jul 01, 2008

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No thats not normal, you should be able to receave calls and answer them from the headset if it has buttons.

can you try another headset?

Also about your battery, that sound about normal, you should try a bigger capasity battery on it if available.

Posted on Jul 01, 2008

  • Ekse Jul 01, 2008

    I just did a fast search. heres a extended battery for your product

    http://www.amazon.com/Original-Motorola-...

  • Ekse Jul 01, 2008

    compair the value you see in your battery to the value of the extended battery



    1380mAh Lithium Ion battery



    for example if your original is 600mah, you will get around double the standby and talk time.

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Hello Tone316,

Sorry to hear of your cell phone drama. The problem that exists with your phone is most likely not the battery.

A common problem is the charging port on the phone (the place on your phone where you plug the charger). Through normal usage it occassionally wiggles loose from the main board.

If the phone is under warranty 1 year or less you can contact your cell phone provider and place a warranty exchange. They will send you a refurbished handset (no battery, no sim if applicable) with a return mailer. You will have 5-7 days to send in your old phone to avoid being charged for the replacement. There is no charge for the replacement phone.

If your phone is not sim card based then you may want to go to your local retail store so that you can get assistance with backing up your data as you will not receive your old phone back once you send it in for service.

The only way to be sure if the problem is actually with the phone is to see if you can test out another wall charger. You can do this at your local retail store without having to purchase it or use a friend or family members charger if you know of any who has a Razr. If the phone charges then the problem exists with the charger, if it doesn't the problem exists with the phone.

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Motorola Service and Repair Contact Info:
http://direct.motorola.com/Hellomoto/nss/service_my_product.asp


Tone316- I hope everything works out for you without much trouble.

Warmly,

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www.cell-phone-help-and-training.com

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