Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum
The power on my dyson dc17 animal shuts off when I try to use the hose. It powers back on when I release the handle back for normal vacuum use.
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....
Posted on Jan 04, 2010
I had the same issue. Check near the beater bar (unscrew the big plastic screws on the bottom) and look at the belt. There is a small area that collected TONS of pet hair to the point the belt wouldn't move. You may have to get a screwdriver in there to pull the hair trapped under the belt and in and around that area.
It's happened a couple of times and this has fixed it so far.
Somewhat of a design flaw if you ask me.
Posted on Jan 31, 2009
My DC 17 Animal would only work when the brush was in the down position & the hose attachment wouldn't work at all. There was no suction. We had to take it in to be serviced & discovered that there is another filter in the system that Dyson doesn't tell you about. The person at the service center said he sees this problem a lot with this model because there is nothing about it in Dyson's consumer documentation.
Posted on Oct 06, 2008
I called Dyson and they walked me thru the process of making sure nothing was blocking the airflow and suction. Everything seemed fine (not blocked). We couldn't figure out anything on the phone and I was still having the same problem.
Trying to figure out the solution, I removed (entirely) the filter that you're supposed to clean every 6 months and ran the vacuum (I cleaned this filter 2 months ago). It worked! I cleaned the filter (again!) and let the vacuum run and it seemed fine.
I can understand why they won't instruct you to completely remove the filter but it would save a lot of time if they just had you check ALL the options.
I hope this helps!
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Posted on Oct 12, 2013
I had the same problem. No suction, brush wouldn't turn. I had a blockage in the small hose leading from the brush into the machine. Another place to look is make sure the cap is over the wand, if it's up, the brush won't turn.
Posted on Jan 18, 2009
We turned ours on and it went off immediately. We cleaned the filter (which needs to air dry for 24 hours). Then we checked the hoses and the little u-bend (1 screw turn to unlock/relock) and emptied it. There is another bend (tuba shaped) up from this so while the u-bend is unlocked, feel for dirt. Then lock. There is a 3 screw plate on the bottom next to the rollers. Unscrew these 3 (unlock/relock) and clean that part and the little clear hose. We checked the regular long hose and after all this, the power came back. Unfortunately, we do not have an extra filter so we borrowed a vacuum. But, now we hope to have this one longer. It is in its 6th year. Thank you to Dyson for walking us through every step even after the warranty was over!!!!!
Posted on Nov 29, 2016
I had the4 same problem, and it was, indeed, the other filter. Thanks for saving me a trip to the vaccuum store and another week of using my crappy backup vaccuum! Such an easy fix, not sure why inthe world they do not tell you about that other filter!
Posted on Apr 15, 2013
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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