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There is a tiny reset button on the back of the device where the mount goes. Its hard to spot so `go to the tom tom web site to get help with this if you can't spot it. Use a paper clip and press it in this recess hole for 30 seconds. This will reset the device and should work after that. make sure you back up your device and keep a paper clip in the car!
stevi at the back of your tom tom where your windscreen dock goes there is a small rubber bumper if you look to the right and down you will see the reset button it is a small hole above the dock socket. sandy