Question about Sony Cyber-Shot DSC-T5 Digital Camera

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Someone dropped it and now it won't turn on.

Even though the lense slider is pushed down the screen will not open up. even if i press the power it will say open lens but it is already open. same in the video settings. it only works in the picture review.

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Hey hey matt,
I would try resetting the camera to the factory default setting. To reset the camera remove the batteries for at least 15 seconds without the ac adapter connected and then reinsert the batteries. If this doesn't work I would have the camera looked at by an authorized service technician such as bringing it to a Geek Squad® precinct in a Best Buy™ store. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Posted on Jul 02, 2008

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2 Answers

Turn the power off and on again


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Error code S0042, DIMAGE G600


The S0042 error code relates to a problem with the zooming mechanism (lens would not retract or extended)
Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. Let me know if it worked!

Feb 14, 2008 | Konica Minolta DiMAGE G600 Digital Camera

1 Answer

My Sony Cyber-Shot DSC-W55 camera does not turn on properly. When I press the gallery button, everything runs smoothly. When I press the on button, the lens opens and closes several times, making a little...


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

3 Answers

When I turn the camera on, the lens keeps going in and out...


When you drop your camera two things may happen.
1- Some mechanical part of the lense mechanism may have been damaged or broken. You would have to open the lense and check for broken parts, damage parts disconected cable. It is not advisable for most people to open the lense and put it back together. You would most likely make it worse.

It usually cost more to fix it than, if you invest in new camera.

2- If some dirt somehow got on the side of the lense, they may cause your lense not to open 100% when you turn it on or retract 100% when you turn it off. I had the same problem with my sony cyber-shot DSC-w7 which is very much similiar to yours. Here is what I did and my camera is working fine ever since.
I cleaned around the lense.
While I turned the camera off, I pressed the lense in (up and down and turning motions) Not too hard for a few times untill the lense retracted over 90% of the normal.
I then push the lense a little harder so that the lense was 100% retracted.
After I turn it on and off a few times, the lense opened and closed as it does normally.
If you try this, it should get fixed if it is fixible.

If it was not fixed and you decided to buy a new one and you intend to trash it. Give it to someone like me who loves to open up and mess it up or sometime fix it.

Good LUCK !!!!!!!!!!!!!!!!!!!!!!!

Jun 16, 2009 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Lens are stuck out. screen says "lens error"


There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can not take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard for a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal. Make sure to clean the outside of the lense when fully open and keep it clean always. If this did not help, read 2.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inspect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on the camera and your camera would be back to normal.

Good luck!!!!!!

Jun 11, 2009 | Olympus FE-270 Digital Camera

1 Answer

Jammed lens


When you turn it off, does the lense go up and down. If yes good news. while turning the camera off press on the lense very softly (up and down motion) until the lense retracts 100% or almost 100%. you may have to try a few times. if almost 100% retracted, push the lense a little harder in, untill it retracts all the way in. Turn it back on, it should work now. If you do not keep your lense clean you get that problem. After you droped it, some mechanical part on the lense may have broken or dislocated. In this case you have to open the lense inspect the parts, clean them and puth them back together.

Jun 08, 2009 | Polaroid i830 Digital Camera

1 Answer

Sony cyber shot dsc-n2


There could be two things causing this problem.

1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.

2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.

Good luck!!!!!!

May 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

Battery died while lense extended and now will not power up.


Some of these cameras that have a lens that extends use gears to extend the lens. The gears can strip or get clogged with fine debris and jam the lens. Usung good quality rechargable batteries NOT ALKALINE will usualy have the power to drive the lens.

Ask yourself, how many cycles do you have on the pack? could the pack be weak and not power the camera fully?

Have you tried pushing firmly in on the battery while you power it up? If the camera will not power on with the door open, try and fold a small trip of paper and sit it between the battery and the door. This might push in on the battery enough to better the connection and solve the issue.

If the battery is fine then you may have a lens problem. The lenses can be jammed easy, dropped or an impact when extended is all it takes.

Jan 26, 2009 | Sony Digital Cameras

2 Answers

Zoom error message


Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse Good luck!

Aug 07, 2007 | Olympus SP-350 Digital Camera

12 Answers

Lens won't retract


I have exactly the same problem - the lense wont retract, then when I turn on the camera there is a beeping noise and the screen says "turn the power off and on again". I can with gentle pressure push the lens back in, but next time I turn it on I get the same reading!!!

I have used this camera extensively, but not significatly dropped it or exposed to sand etc.

Any fix would be appreciated!

Sep 28, 2006 | Sony Cyber-Shot DSC-W5 Digital Camera

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