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I just charged up my Creative Zen 8gb, and im now getting a blank white screen each time i turn it on. I've tried using the reset button but it doesnt seem to have solved the problem

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Creative goes to recovery mode when trying to charge battery

Posted on Aug 08, 2008


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I have a creative zen 4 GB and i accidently dropped it on the pavment and it froze when i picked it back up i pressed the reset button to reboot it but after i did that it wont turn on i get the firmware...

Hi my creative zen 8gb when turned on states that the ear phones are not connected, and loses all power even though it has been fully charged after one use

May 05, 2010 | Creative Labs Zen Digital Media Player

1 Answer

ZEN will not power up

First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

1 Answer

My mp3 player went blank but its still on

Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

Sep 20, 2009 | Creative Technology Zen MX Black (8 GB)...

1 Answer

Big prob with zen

hey i know this sounds like a stupid thing to say but...

There might be a reset button on the side just push that in with a pen/pencil for about 5 seconds try turning it on. if its the creative zen x-fi it will be a little grey button and it may say RESET next to it in little white writing.

if it doesn't work then let me know,


Apr 01, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My crative zen moziacv lx shut down

charge is then if dat doesnt work go to zen website and get the mp3 player recover program

Feb 10, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

My Zen Mozaic 8GB does not turn on.

I had the same problem, you have probably already tried this but I pressed the reset button (felt like a right plonker, but it did work) I just forgot it waas there!

Jan 11, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Creative zen 8GB movies dont fit to screen!!!

When playing the video, click on the options button and select fit to screen. if this doesn't work, try deleting the video(s) and cropping them from the computer. then reload them.

Dec 26, 2008 | Creative Labs Zen Digital Media Player

2 Answers

White screen and No recognition to my computer

It sounds like either an LCD screen failure or a motherboard failure. Have you tried the reset button yet? What happens? Does it reset?

Aug 16, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative zen 8gb wont switch on or recharge

I had the same problem. Tried recharging from both PC and mains recharger. Tried re-setting and re-charging. All I got was the blue charging light pulsing on and off. The ZEN would not charge. Eventually I tried a Software re-set. (Slide the on/off button to the On position and hold it there whilst hitting the re-set button). I then tried re-charging and everything was fine. (It did take about 10 - 15 mins recharing from the PC before the device did actually respond, but that is normal after it is fully discharged)

Cannot guarantee the above will work every time or for everyone, but it saved me returning it to Creative and an eight week wait.

Apr 28, 2008 | Creative Labs ZEN Vision:M Digital Media...

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