You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
- Your birthday
- Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
- Your alternate email address -Note: You must have access to this email address
- Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you
registered for a new Yahoo! ID or password or the last time you updated
If you forgot your password, you can create a new one. But first
you'll have to provide the following information so we can confirm your
- Your Yahoo! ID
- Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password
If you entered your secret question incorrectly or forgot what you
originally entered, for security reasons, we cannot tell you what your
Yahoo! ID is or let you create a new password.
When you request a new password, need technical support, or have
questions about your billing, Yahoo! usually asks you for your Secret
Question for verification that you are who you say you are.
To protect your account from unauthorized access, Yahoo! must be able
to confirm your identify. You can confirm your identity in one of the
- Answer your Secret Question (also referred to as a Security Question)
- Provide a valid alternate email address or mobile phone associated
with your account (if you no longer have access to that email address or
phone number, it's not valid)
If you can't sign in but have provided an alternate email address or
phone number, you won't need to verify your Security Question. Go to the
page for help logging in to your account.
If you cannot verify your Secret Question and your account doesn't
have an alternate email address or phone number we can use to identify
you, then you will not
be able to reset your password, get answers to questions about your billing, or receive technical support.
If you cannot verify the answer to your Security Question, you cannot change it to something else.
We strongly suggest that you add and verify an active alternate email
address or mobile phone for your account. This is an email address we
can use to communicate with you if you no longer have access to your
Yahoo! Mail account. To add or edit an alternate email address or mobile
phone, go to your ACCOUNT INFO: Manage your email addresses