Have you completed all these steps?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00428219&cc=us&lc=en&dlc=en&product=445440&tmp_track_link=ot_search
This is mainly about clearing paper, but explains how to clear from the front of the printer and from the back. Not sure from your post if you cleared from the back as well.
A good place to check not mentioned in that page is with a flashlight inside the printer to the extreme right and left of the inside of the printer. At the end of the page are some suggestions about printer settings and paper weights that may help as well.
379 views
Usually answered in minutes!
×