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You probably have to register it online at the manufacturer's website, hence you are taken to the internet. You should find a link on the web page that opens up when you try to register thru the software that allows you to register on the page..
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Do the lines come on the photographs ..... if no then it is a LCD problem ... the two lines are having trouble getting the data ..... the LCD has to be replaced ......
Take it back and get him a different camera, I hate to tell you that those special pics may never be recovered. I have been looking for help everywhere for this crappy cam and the pics are so bad you can't hardly see anything even in good light. I still have not gotten the software to work at all. It is junk and they need to get them off the shelves I paid 35.00 for my son's and it isn't worth one penny! Sorry that you lost out on such a important historical moment hope you used your camera too.
Good Luck. Mia
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