Question about Maytag Neptune MAH5500B Front Load Washer

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Stops mid cycle and whirs loudly while spinning

This just started a week ago. I called Sears to come look at it and they didn't even look. He went by what I said, declared it the bearings and timer and gave me a $1400 estimate to fix it. My question is - if it's the bearings, why does he quote me a replacement of the entire outer tub?

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Maytag has the bearings pressed into the outer tub which means if they fix it they have to replace the whole outer tub for $500 alone. Maytag does not have the bearings themselves listed as a part number! I know of folks who were quoted $1,000 to fix the bearings! Who in their right mind will have their Neptune fixed for $1,000?

There is a new solution to this problem. See www.neptunebearing.com where you can get a bearing and seal kit along with the Tony Tool rental. The Tony Tool is slick tool used to pull the bearings out and reinstall them. There is a video on the site so you can see it in action. It takes an hour or so to change the bearings and you don't even have to remove the outer tub! Folks had to use pipes and hammers to get the bearings out before the Tony Tool was born.

Posted on Jul 05, 2008

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