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This is a standard phone so I'm assuming you're using this in a home or small office, connected direct to a regular phone line, and that you're using calling services from your phone service provider. 3-way calling works as you describe: you press flash to get dialtone again, call the other party, then press flash again to connect the two so all three of you can talk. The point is that this is 3-way calling, not a forwarding or transfer function. You can't transfer a call to another number this way. Since you initiated the 3-way call, the connection requires you to be there; when you hang up the connection between the other two parties is broken.
Your line may also have call-forwarding, which lets you program a number that calls to your line will reach if you're away (an alternative to using voicemail or an answering machine and needing to check messages). But this doesn't allow you to transfer a current call to another number, only incoming calls.
The only way you can transfer a call is when you have the switching equipment (an office phone system, for example) at your location, and have at least two outside phone lines available. Then the system would allow your phone to disconnect, and still maintain the connection between the other parties. But both of the phone lines would remain tied up until the other parties hung up, and if you only had two lines you'd be unable to receive or make any other calls.
Residential customers with a single phone line don't have any option to transfer calls.
What happens when you dial "9" on the intercom? If you get an outside line, then your phone is programmed properly. If you get an empty line, then you need to disable vacant lines in system program 400.
To program the right side buttons for speed dial, press PROGRAM a button on the right side, and dial 9+ the number as you would dial it on an outside line, then STORE.
On the left side, a waste if you're putting speed dial number sin, you dial 29 instead of 9, but normally you reserve them for lines, extensions, and features that require lit buttons. The codes would begin with 0,1 and whatever the magic code for the features are.
Sounds like your transfer and pick up button are actually direct inward dial (DID) lines. To see whats programmed under those buttons, press feature *0 then press your transfer button. It will probably give you a line number and port assignment for the line.
The best way is to use the Flash button. You will have to have Call Transfer on each phone line you have with your phone company to do this.
So when you have a caller tell them you will transfer them, press the Flash button and you should hear a new dial tone. Dial the number you are transferring to then hang up or press the Flash button again to conference the three of you.
This is better than conferencing two calls together because as soon as you hang up your line is open again. If you conference two calls two lines will be tied up for one call.
To transfer calls, while on call press Conf/Trn and dial extension number. To Call forward your call to another extension there are three codes depending on what type of forwarding #601 - #604. Your guides and manuals are here http://guides.idacomusa.com/
Try to conf two outside parties with your phone to make sure the phons system will allow tandem trunking. Follow your example by dialing the first party, press conf/transfer, dial the second party, press conf/transfer, then press conf/transfer a third time to add everyone together. I think you are just missing the last step of pressing conf/trans the third time to add the lines together. Good Luck.
With the lines lit on the phone, it's indicating an off-hook condition or no battery from the line. Check the lines for dial tone at the demarc to determine if it's phone company problem. Thank you. Jer
does this just happen with the one phone ?
if so, try swopping that phone with another of the same type and see if the problem transfers with the phone or remains at the original location, if it transfers, you have a faulty phone, if it remains, you have a fault in the switch associated with that port.
I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
Each telephone must be connected to line 1 and line 2 for proper operation. The remaining lines 3 and 4 may — or may not — be
connected to each station as you desire. First plug in the battery,
then the phone lines (1 & 2 are mandatory), and third the power
cord. If your intercome LED is blinking red and green, then press:
STORE IN, followed by "INTERCOM" followed by a free intercom# (i.e.,
any of the memory buttons 1 through 16 not already assigned to another
telephone set.) Then wait for the phone to go through its initiation
sequence during which it searches each of the four possible lines.
After that concludes, you should get dial tone on your active lines.