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I take it, it is a combined machine. There is a clear fault with the heating element. Does your grill still work? You will need to get a part fitted from a microwave repairer or you may find it cheaper to simply replace the unit altogether.
It depends greatly on the ventilation but if you use 20" above the hob, as a good starting point. If you have extractor fans, maybe less. Don't forget the grill gets hot on top of the oven but there should be at least 10" clearence between the grill top and the microwave base, more if it is gas!
If there is no heat but all other functions work, then the magnatron is likely faulty. The magnatorn provides the heat. You can get one at repairclinic.com or partselect.com
Normally when u cook food in microwave the fod is cooked by microwaves, which means the heat is generated with in food. The temperature inside is never too hot and all the heat produced is absorbed with in the food.
On the other hand when the grill is switched on, a separate heatting element gets switched on. You can see this red hot element on the top side of inside of microwave. the heat from this element gets transferred to food through air circulation. But partof heat also gets transferred to the walls of microwave oven. This is the reason the wall feel hot during use of grill.
As i see ther is no problem with the microwave itself. Jut kep delicate thngs a bit away from the microwave.
If you described this to Panasonic very carefully, and they said it's normal, then I would say keep using it until such time that you get other symptoms.
The inverter has some parts mounted on a large chunk of aluminum called a heat sink. It draws the heat out of the parts and the heat radiates and/or convects away. This keeps the circuit parts from overheating.
As long as you have good air flow through the vents, it sounds okay.
Please reply back with your brand and model number so we can help you.
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