I called Gateway, and was sent to a 3rd party company that wanted $70+ to give me the clearance code because it was out of warranty...
Install monitor on the last tower it worked on and then remove password or disable security feature. then move to new tower
Theft Deterrence Shield Appears Intermittently on LCD Monitor
Affected Products: Desktop Computers
Affected Operating Systems: Not OS Dependent
ISSUE: The LCD monitor displays Gateway Theft Deterrence Shield but you have not enabled Theft Deterrence Shield. The monitor has not been moved to another computer.
RESOLUTION: Unplug the AC power from the computer at the wall outlet or shut off the surge protector. Wait 30 seconds or more before plugging in the AC power back in. This drains the memory from the monitor and resets the monitor back to factory default.
The monitor has Entered Theft Deterrence mode and the image has turned to black
and white. Make sure EzTune is installed and that you are able to access the
Extras tab where you will find the Theft Deterrence option. If the Extras tab is
grayed out, then please review issue #1 to establish DDC/CI communications. Once
EzTune is installed and working, you will usually be prompted for your PIN. This
is the number you entered when you turned on the Theft Deterrence feature. If
you do not remember the PIN or did not enter one, then you will need to contact
a Gateway Customer Care Agent as instructed on the Theft Deterrence warning
screen.
The process of disabling Theft Deterrence through the monitors
buttons cannot be done via email and must be done while you are in front of the
monitor.
Please contact Gateway Technical Support at 800-369-1409
Or, you can go to their Live Web Chat at: https://support.gateway.com/Support/copi...
If you are still unable to turn off the Theft Deterrence, please submit
a support request by clicking on the Help > Technical Support button from
within EzTune. Please let us know that you already have already contacted a
Gateway Customer Care Agent.
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