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A customer complains that e-Mails from a certain person disappear after they are received. What would be your first troubleshooting steps?

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1. Check the spam folder.
2. Check the bulk mail folder.
3. Check the deleted items folder.
4. If using a mail client, check the rules to determine if there is a rule setup to do something with email from that particular person.

Posted on Jul 01, 2008

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I changed my Pass Word and whilst it operates the e-mail all e-mails prior to yesterday have disappeared


Are you sure you have not filtered the mails to see only mails received today? Which e-mail service are you using?

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I am finding a little question mark beside a number of my E mails just recently. How do I avoid having that show up on E mails.?


Not sure but i do believe that the question marks are asking you if you know this person. The question marks should go away if you know and trust the sender enough to add them to your trusted accounts. Once you add them as known, the question marks should disappear from certain people that have been added.

May 13, 2010 | Dell Dimension 4600 PC Desktop

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I WANT TO DELETED ALL SPAM THET I GET EVERYDAY


  • Complain to your ISP. If you receive an unrequested and unwanted message, forward it to your ISP. (Your ISP, such as BT Internet or a local operation, provides you Internet access and service.) Ask your access provider to block incoming mail from that address and to complain on your behalf.
  • Use an online blocking service. Check to see what filtering options your access provider or email service may provide to subscribers. America Online, for example, has a preferred mail option (keyword = preferred mail) to protect a user’s account from receiving email from known junk emailers. iVillage also has some filtering services in its email programme. Secondly, look at free online services such as Bright Light Technologies, with screens mail before your read it and promises to eliminate up to 90 per cent of spam without eradicating wanted email.

  • Install a filtering programme. There are dozens on the market. Two that we like are Spambuster, a shareware programme, or PC Spamkiller which has one of the highest ratings on the market.

  • Forward offenders’ names to websites committed to stamping out spam. Two examples are, the Blacklist of Internet Advertisers and SpamCop. Both are US sites, but then the States has a bigger problem with spam than the UK and Europe.
  • Complain to your ISP. To do this first you’ll need to make sure you have the right domain name (whatever follows the @ sign, such as @ivillage.com), since spammers often disguise their domains so nice people like you can’t find them to complain.
  • Visit the SpamCop site’s FAQ for tips on how to find domain names. Once you have the right domain, send complaints to the following standardised address: abuse@ (their domain); postmaster@ (their domain); root@ (their domain); admin@ (their domain).
  • May 12, 2009 | Dell PC Desktops

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    Ive ran out of ideas!!!


    If you have tried recovery disks (i.e. reinstalling operating system) and are still receiving BSOD (blue screen of death) then you most certainly have a hardware problem.  As the person asked above, have you installed any new hardware recently?  Also, can you please tell me when you get the BSOD?  Is it immediate upon booting, or does it happen at random times while using your pc?  Also, if you could post the error message received that would certainly help to further troubleshoot your problem.  Thanks.

    Apr 22, 2009 | Sony PC Desktops

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    E-mail content


    from the sites where you recieve mails, they have options whether you should select rich text/plain text or html.
    Could you revisit that. I guess that may be the issue.
    Please rate me fixya ...
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    S4Singapore.

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    I cannot send or receive from my personal yahoo.mail or from my small business account @ mail.la-ibew-neca.com. Is there a service interruption? Who can I contact. I do not find a number or live chat for...


    Check Ur account with another computer its sending and receive Ur personal mails correctly then its problem in Ur internet explorer use Mozilla for check the send and receive Ur mails .

    Feb 02, 2009 | PC Desktops

    1 Answer

    Microsoft outlook


    Hi,
    Microsoft Outlook is a personal information manager from Microsoft. In Microsoft outlook You have store your Email ID for sending and receiving mails and store personal informations.

    Thanks

    Jan 28, 2009 | PC Desktops

    1 Answer

    Cannot install windows vista ultimate 64 bit on my computer when I have xp installed. Can boot from the 32 bit version disk though but I want the 64 bit. Tried booting it from start-up by booting from CD...


    1. Start the computer and make sure that the current version of Windows has started.
    2. Insert the Windows Vista DVD into the DVD drive and then close the drive tray. Wait a moment for the Setup program to start automatically.
    3. If the Setup program does not start automatically, follow these steps:
      1. Click Start and then click Run.
      2. Type Drive:\setup.exe and then click OK.

        Note Drive is the drive letter of the computer’s DVD drive.
    4. When the Setup program starts and the Install now screen appears, click Install now.

      Note When you receive with the Get important updates for installation message, click Go Online.
    5. Click Upgrade when the Which type of installation do you want? screen appears.

      If you cannot click Upgrade and you receive an error message, go to the "Troubleshooting" section if you are comfortable trying to troubleshoot, or go to the "Next Steps" section to determine your next steps.
    6. Follow the instructions to install Windows Vista.
    If Windows Vista is now running on your computer, you have completed the upgrade to Windows Vista.

    If the installation does not finish or you receive an error message, and you are comfortable trying to troubleshoot the problem, go to the "Troubleshooting" section for more information about common issues and their resolutions. If you are not comfortable trying to troubleshoot the issue, go to the "Next Steps" section. Perform a clean installation loadTOCNode(2, 'summary'); There are two ways to perform a clean installation of Windows Vista. The first method is to install Windows Vista by running the Setup program from the current version of Windows on your computer. The second method is to start the computer from the Windows Vista DVD. First, try method 1. If it does not work, try method 2.

    Warning In a clean installation, existing data on your computer is deleted. This data includes personal data, settings, hardware driver information, and software programs. After you install the operating system, you must also reinstall all programs. Make sure that you back up personal data to disks or other external storage devices before you perform a clean installation. Method 1: Perform a clean installation of Windows Vista by running Setup from the current version of Windows loadTOCNode(3, 'summary'); To perform a clean installation of Windows Vista from the current version of Windows on the computer, follow these steps:
    1. Start the computer and make sure that the current version of Windows has started.
    2. Insert the Windows Vista DVD into the DVD drive and then close the drive tray. Wait a moment for the Setup program to start automatically.
    3. If the Setup program does not start automatically, follow these steps:
      1. Click Start and then click Run.
      2. Type Drive:\setup.exe and then click OK.

        Note Drive is the drive letter of the computer’s DVD drive.
    4. When the Setup program starts and the Install now screen appears, click Install now.
    5. When the Which type of installation do you want? screen appears, click Custom (advanced). The follow the instructions to install Windows Vista.
    If Windows Vista is now running on your computer, you have completed the installation successfully.

    If the installation does not finish or you receive an error message, and you are comfortable trying to troubleshoot the problem, go to the "Troubleshooting" section for more information about common issues and their resolutions. If you are not comfortable trying to troubleshoot the issue, go to the "Next Steps" section. Method 2: Perform a clean installation of Windows Vista by starting the computer from the Windows Vista DVD loadTOCNode(3, 'summary'); Note The computer must be configured to start from the DVD drive. For information about how to configure the computer to start from the DVD drive, see the documentation that is included with the computer. Or, contact the computer manufacturer.

    To perform a clean installation of Windows Vista by starting the computer from the Windows Vista DVD, follow these steps:
    1. Start the computer.
    2. Insert the Windows Vista DVD into the DVD drive and then close the drive tray.
    3. Restart the computer.
    4. When you receive the "Press any key to boot from CD" message, press a key.
    5. Follow the instructions to install Windows Vista.
    If Windows Vista is now running on your computer, you have completed the installation successfully.

    Nov 27, 2008 | PC Desktops

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