HTC Touch P3450 Smartphone Logo
Posted on Jul 01, 2008
Answered

Touch screen not working

The touch screen was not working. I restarted the phone (hard restart) twice, I removed the battery and placed it back but that did not solve the problem. The light on the screen would brighten up when touched but nothing seems to work. the touch screen is not working...all of the buttons are working just not the screen. iv reset it twice and took the battery out even tried leaving it off for a day. nothing works.

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  • gastroh Jul 02, 2008

    Had the same or similar problem, sent back to be repaired 3 times, comes back fully functional. HTC keepsaying nothing wrong. The only connection I can make is the fault begins with a rejected phone call or has somthing to do with the phone software, as of yet I havn't found a solution.

  • nazeer79 Mar 09, 2009

    the touch screen was not working. I restarted the phone (hard restart) twice, I removed the battery and placed it back but that did not solve the problem. The light on the screen would brighten up when touched but nothing seems to work. the touch screen is not working...all of the buttons are working just not the screen. iv reset it twice and took the battery out even tried leaving it off for a day. nothing works.

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Anonymous

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  • Posted on Jul 15, 2008
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I have the same problem with my HTC touch everytime my phone loses service for a few hours the touch screen no longer works but they keep telling me that I have water damage so just because the indicator is pink (its in a stupid place anyways) I have had to pay for three phones and I got one free

  • Anonymous Jul 15, 2008

    Hold the red and green soft buttons down while hitting the master reset on the bottom with the stylus. It works I tried it last night the only problem is ur gonna lose all the data u have saved on ur phone this will reset it the same way it was when u purchased the phone.

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1 Related Answer

Anonymous

  • 1 Answer
  • Posted on Jun 24, 2008

SOURCE: touch screen not working

I found draining the battery completely and then restarting the phone after a charge was the only way to solve this without having to send to tech support. Its happened twice now and that's worked both times.

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Touch scree is frozen. Buttons outside of the screen work. I am out of warranty and just two months for the ATT contract to expire.
Sounds like your out of luck and that the touchscreen is gone, id personally **** it up and wait til the contracts up, it sounds like you still have at least some functionality, try the following steps.
1. Remove Battery, Attempt to Restart phone. repeat at least twice.
2. Perform a hard/factory reset if possible without touchscreen access a. for most phones the go into your phones setting and look for a reset option. b. Follow the prompt to reset your phone to factory settings. c. Make sure to back up all you data
3. Contact a service representative of your carrier or take the device into your carriers store, most of the time they will recomend doing a hard reset as shown above, hopefully they will replace it or work a deal to upgrade your device.

Good luck, i hope you get it working.
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Likely a defective touchscreen, may be software related.
1. Remove Battery, Attempt to Restart phone. repeat at least twice.
2. Perform a hard/factory reset. a. for most phones the go into your phones setting and look for a reset option. b. Follow the prompt to reset your phone to factory settings. c. Make sure to back up all your data
3. Contact a service representative of your carrier or take the device into your carriers store, most of the time they will recommend doing a hard reset as shown above, they will NOT replace a device without doing a factory reset on the phone.
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It has the latest and great updates, software, even known issues if you ever come across this. HTC does recommend that you do a master/hard reset once a quarter to keep it moving smoothly. Also, ensure you don't have a lot of open running programs. Perhaps once a day, clean the cashe and history. Do a soft reset (aka battery pull) once or twice a week. All depends on how hard you play with this lovely PDA device!
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