My problem is that when I try to use the phone or I receive a call, my
router disconnects. So, every time I use my phone, then I have to start again the comnnection proceedure. Please, help me to resolve this problem.
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When you only get 5 mbps are you connecting to the new router wirelessly or via the ethernet cable? If it is wirelessly then try connecting with an ethernet cable and see if you still get 5 mbps. If so then try resetting the router (the procedures for this will be explained in the manual) and re-test. Wireless connections can slow down due to obstacles such as thick walls or other obstacles of that type. If all else fails return the unit and try another.
This is a known problem with the Belkin N1 Vision Modem Router. The router keeps time by connecting to a Simple Network Time Protocol (SNTP) server every 2 hours. The solution is to go to www.belkin.com and download and install the pre-release firmware which is supposed to fix "A problem where the router could drop some connections on 2-hour intervals" among other things.
I had this with Bt Internet and this exact same router, you have to phone Belkin up and they give you a complete set of new settings that you manually have to put in during setup. If i remember rightly its a free phone number and the operator who answered spoke semi-english so not all bad, hope this helps.
You may have a phone line connected from the modem to a wall outlet. Count the number of cables coming out of your modem - you should have only three: the power cable (connects to the wall), Cat 5 (also connects to the wall), and ethernet (running from the modem to the router).
I had the same problem. My Belkin N1 Router was constantly dropping the WiFi connection (every few minutes). I tried several solutions I found on different forums:
Change the channel selection from Auto to a specific channel -- I tried all 13 channels, but no improvement.
Update the firmware to the latest (Beta) version -- still no improvement.
Finally I enabled "Protected Mode" and the connection seems fine now. Hope this helps, and good luck!