Question about Creative Labs Zen Digital Media Player

4 Answers

My creative zen keeps freezing!

My creative zen keeps freezing as soon as it gets to the first song. i tried using the recovery tool, but it didn't work. i did download all of my music from my itunes. idk. real frustrated.

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  • 20 more comments 
  • laurn Jul 08, 2008

    my creative zen is frozen. i will reset it. and it continues to freeze. i left it alone for a few days. then charged it and it still will not unfreeze when i begin playing a song. what do i do.

  • drmickey Jul 12, 2008

    Whatever software I use (Creative/Mediamonkey etc.) syncing freezes on the first song.
    Stangely - copy protected content (WMA) in a separate folder works fine, but unprotected songs (MP3) don't.

    Copying files using windows explorer works however.

    I've tried updating firmware, reformatting etc.
    Any ideas ?



  • nazmul_1984 Oct 15, 2008

    this is not connect properly & i can;t find how do i reset & upgret softwear.





  • cridlehoover Jan 04, 2009

    my creative zen has froze and i cannot turn off or do anything.

  • michael14 Jan 05, 2009

    it keeps freezing

  • Anonymous Jan 07, 2009

    downloaded music off itunes and it freezes and it keeps going to the first song that i had on before but now its not even playing..

  • Anonymous Jan 09, 2009

    mines freezes and wont turn on

  • addict1994 Jan 15, 2009

    mine keeps frezzing wen eva music starts pplaying. wat do i do, i downloaded sum of my songs off itunes

  • QueenInsane Jan 19, 2009

    When i try to play any song it freezes and wont turn  off unless i hit reset and then when i go to play another song it freezes again.i already had to return a zen and this is the replacement. am i gonna have problems with every zen i get?

  • QueenInsane Jan 19, 2009

    i have the same problem and i tried deleting the song it first froze at and comes up every time i turn it on BUT when i try deleting it it freezes there as well

  • Anonymous Jan 20, 2009

    My ZEN froze after i started playing a record song. I had the headphones in my ears and it made this big buzz and froze.

  • Anonymous Jan 27, 2009

    Every t

  • Anonymous Feb 20, 2009

    My creative zen freezes up everytime i try to play a song...

  • anthonybp13 Mar 01, 2009

    Whenever i turn on my zen it says rebuilding. After that evertime i try to play a song it dosent play and freezes

  • bbrook Mar 01, 2009

    Creative ZEN 8gb player will boot up, but kicks off if I touch it, or sometimes as I plug in the headset.
    Occasionally, it won't boot up all the way, freezes before the operating screen appears.

  • Anonymous Mar 03, 2009

    Every time i turn on my zed and lock the device and unlock it i can't seem to change my songs except turn my volume up and down. What do i do?

  • Anonymous Mar 03, 2009

    i can only get onto the CREATIVE screen then it just stays there and it wastes the battery.

  • Anonymous Apr 04, 2009

    my crative zen freezes whenever i try to play music what do i do

  • Anonymous Apr 25, 2009

    my creative zen 30 gb's keeps on freasing up it freasing up wether i'm on a video or music and i already have the letest firmware. can anyone help?

  • hoodrich1808 May 04, 2009

    iam having the same problum it willl turn on but freezes when i try to play music or watch a videio it started happening when i downloaded a vid on it and it kept freezing but i deleted it on the computer when i pluged it in everything eles works i can get into calinder pictures and all that other stuff jus music and videios make it freez and i have to hit the reset button to turn it off or it just stays frozen

  • FrustZenGal May 08, 2009

    The player freezes as soon as you select "play". Also freezes when you select FM Radio. I reset with the hidden reset button and it rebuilds and then does the same thing (over and over). I tried running the recovery tool, but it hangs up before finishing. Also tried to format the player, but I can't get it to go to the format screen. Help!

  • Anonymous May 17, 2009

    My creative zen keeps on freezing. When I turn it on it will go to the first song and freeze. I tried the reset button but that didn't work.

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Hi -
I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.

But I found reformatting the entire zen totally fixed it.

-directions-
Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.

It was annoying putting all the pictures, videos, and itunes back onto my zen, but at least it works now. Since I've reformatted it, I have had no problems.

Hopefully this helps others who experience this problem.
--Lillian

Posted on Nov 30, 2009

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When you encounter a song that is freezing your zen, you need to delete it from the zen. At that point try to transfer it again. If it is copy protected then you may need to remove the copy protection.


The "iTunes format" is nothing more than AAC. The Creative Zen will play unprotected iTunes Plus tracks as well as CD rips from iTunes (M4A). Any DRM'ed tracks that you may have purchased through iTunes will not play on Zen.

google for "hymn project" or "myfairtunes" for iTunes DRM removal. (And for "FU4WM" for WMA DRM removal.)

Alternatively, you can always burn the DRM'd tracks (copy-protected songs), then rip them so they are no longer protected.


Posted on Jul 20, 2008

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Try the reset button on your zen. you'll need a paper clip to reach it.
that should work; it will not erase your data. -Edward

Posted on Feb 09, 2009

  • edward32570 Feb 09, 2009

    hey people, there is a hidden "reset" button on the player. it will reset the player and fix most problems. you will need a paper clip to press the small button. -Edward

  • edward32570 Feb 09, 2009

    to find the reset button, download the zen pdf file from the creative labs site; it's free and it will show you where the button is located. -Edward

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I had a problem like that 2!!! basically wat happened was my music icon was all the way at the top and everytime i tried to click it it would freeze. this all started after i downloaded a song and put it on my slow jamz playlist. so wat i did was i changed the icon order by switching it to default. 1. go to the main screen where all the icons are
2.press the options button and it should ask this: configure menu, change order, default menu and volume.
3. try clicking default menu. that cleared up my freezing problem. bcuzi dont use the microphone setting so now even that works!!!!!! juss try doin that if it doesnt work then maybe u should try resetting or if its still under warranty take it to the original store where purchased. sry for the late response.

Posted on Dec 13, 2009

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By the way, before updating the firmware, let the battery have a full charge, ok?

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