Question about Sew Smart Compact Cordless 17390B Sewing Machine

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Needle not moving

The needle on my Sew Smart is not moving up and down. I popped off the side cover and it's not attached to anything. You can move it up and down with your fingers. There are a couple of pcs. that are made of metal that are in the attachments box. One is rectangular with a hole and a tightening screw in the hole and the other is is round and about the size of a quarter. I think they came out of this machine.

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  • 41 Answers

Good morning,

Unfortunately, if the needle bar is not attached to anything, you'll need to return it to the dealer you purchased from for a repair/replacement (depending on how long you've had your machine). If the needle bar has become detached, it is not something that you can easily repair yourself (re-timing the machine may be necessary).

If you did not purchase from a machine dealer, and your machine is no longer under warranty, you'll need to check with the store you purchased from regarding their return/replacement policy. If they cannot take care of the problem, you'll need to find a local sewing machine dealer who will. Most authorized sewing machine stores have technicians who can work on just about any machine - and many do not charge for just taking a quick look to determine if it's an easy fix.

Sorry we don't have a better answer - that you can take care of yourself - but sometimes things happen that just require a professional tech to look into.

Good luck,
Kim & Linnette

Posted on Jul 23, 2008

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