SOURCE: forgot my lock and unlock password
unfortunately, once the lock code has been changed, there is no record of it on customer services end. you can TRY
-if ur phone will let you dial *228 and choose option 1 to reprogram ur phone, it can reprogram the unlock code, too, but that rarely works since very rarely will it let you press "1" since it is locked.
-OR you can try to flash the software. just take it to any vzw store and they can flash at no charge, but it can erase ur memory, so only try that if u know u have ur contacts and pics backed up, and even then it does not always work
if all else fails, u can contact the manufacturer, send it to them (like prev poster said, keep ur tracking number) but it may take 6 weeks to get the phone back. if you have insurance on the phone, ur best bet would just be to pay the 50 bucks to get a replacement, if all else fails.
SOURCE: forgot my unlock code on my verizon phone and i
the default is always one of these code try them all the last four digits of the phonenumber last programmed in the phone aka your number or 9999,1234,4321,0000,1111 if none of those work you can go the retail store for a flash they hook it to the computer and push software to the phone to correct the issue it takes five mins and its free its a common issue for them to correct if you change your lock code from the default in the future always set up a dummy contact with it in there so that you can easily look it up
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