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Hi my nameis Mike Houston of DISH Network and I see you're not getting signal. The firstthing you want to do is make sure the dish is clear and then unplug thereceiver for 10 seconds and plug it back in. The receiver will power back upand acquire the signal and download the guide, if there still is signal lossplease press the buttons of MENU-6-1-1 and select Check Switch and Test. After theentire test completes please exit out of all menus and let the receiver reset andthen you will have you're programming, if you have any questions please e-mailme at email@example.com.
Hi parkerk,my name is Mike Houston of DISH Network and after reading your post there aresome things to do to get it working. You will want to unplug the receiver for10 seconds and plug it back in and allow it to acquire the signal and downloadthe program guide. If the problem still happens please e-mail me at Michael.firstname.lastname@example.org.
Hi jrodd1 my name is Mike Houston of DISH Network, if the 722 DVR isslow in play back and stops prior to recording there are some things you can doto get this working right. The first thing you want to do is unplug thereceiver for 10 seconds and plug it back in. This will allow for the receiverto require the signal and will stop the slow play back and stops prior torecording a program. I will send a link to help with these steps. http://www.dishnetwork.com/SupportSection/video
When you had the black screen on your TV, did you have a banner on the top of the screen displaying the channel and information about the channel? If so, then unplugging the receiver from the electrical outlet for 10 seconds and plugging back in will resolve that issue.
If you had the black screen without the banner, it is a different issue. Please let me know if you had any other messages on your TV screen (No signal, weak signal, etc.).
Hello, Daniel Busa with Dish Network's customer service department. This issue is called corrupted recordings, which can be a bad hard drive or poor signal try deleting all of the bad recordings and unplugging the receiver for ten seconds.
Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.
When you try to use the DVR features, do you get an error message (024 or 311)? Have
you unplugged your 625 receiver yet? If not, unplugged the receiver
for about 10 seconds and plug back in. This will cause the receiver to
reboot and acquire satellite signal. When the picture comes back on,
try to pause. If it still doesn't work, we may need to replace the 625
receiver. I hope this helps.
If the receiver is powering off/on, there may be an issue with the power supply. Have you unplugged the receiver from the electrical outlet? If not, unplug for 10 seconds and plug back in. This will reboot the receiver and have it reacquire the satellite signal. If the lights do not illuminate after plugging the receiver back into the electrical outlet, please call 1-800-333-3474. We need to replace the receiver.
i would suggest unplugging the receiver from the power outlet for about 10 seconds and then plugging it back in, do not turn receiver back on, it should come up on its own after a few minutes, if it doesnt wait another minute and then press power, it will reacquire signal and then you can try again. is this issue only effecting tv1???