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Re: 6310 Officejet all in one
Are you running AVG 8 free anti Virus? Did you install it recently? There are some reports that AVG 8 free version has some issues causing this to happen with VISTA. If so try printing with AVG turned off (Careful where you go on the internet while it is off - suggest a trusted site like microsoft)
Then try with AVG running and disable IE7 protected mode,
Click Tools, then click Internet Options.
Click the Security tab.
To disable Protected Mode uncheck the box next to Enable Protected Mode to disable it.
Note: Enabling or disabling protected mode requires Internet Explorer to be restarted
If it is AVG causing the issue perhaps try and see if they have a later version available as it is not recommended to run with protected mode disabled
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hello, some of the time the color ink cartridge can cause the problem, especially if its a refilled ink, but at same time, i do know some of the new inks right out of the box will fail. so try with a new color cartridge first.
how do you connect to the printer? USB/parallel/Network?
Does it prints fine if you print an information page from the printer display/butons?
I would try to uninstall the printer driver and install it again to start. It's definately a communication problem so it may take a few tries to get it to work again.