Question about HP LaserJet 1320 Printer

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Going off line or freezing

We are a christian school, we have a variety of VMware servers, HP procurve network switches, and HP radio ports in place. We have a variety of printers. Some of which are HP laserjet 1320's. The 1320s in pariticular keep going offline or freezing. WHen they do this we can see it happening through HP WEB Jetadmin. They need to be rebooted and then they work fine.

All PC's are using WIN XP professional. Why do the printers keep doing this??

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  • Anonymous Jul 16, 2008

    We have the same issue with both 1320 and 3005 Printers. I assumed the problem was initially due to our server being a 2003 Server but I tested it on a Windows 2000 Server and experienced the same issue. I tried adding memory to both test printers maxing them out but nothing seemed to help. As you mentioned, we can see it happen but cannot do anything except reboot it and try to print the job again. It seems to be something to do with buffer overflow. I did try a seperate jet direct vs. the internal card in the 3005 but this didn't help. I'd like to find a solution but HP seems unable to figure this out either telling me it sounds like I need a new controller board at a cost of nearly 300 dollars. Sounds a little iffy to me. By t

  • Mpburb Jul 16, 2008

    Unfortunately I have experienced the same issue with both the 1320N and 3005N Printers running off a Windows 2003 SR2 Server. I am not sure the solution but they both react to larger jobs in this manner. Test pages come out fine all day however anything larger such as my recent 10 page (3mb) adobe pdf file appear to cause the machine to run for the hills hanging a "offline" sign on its preverbial door. Once this happens the printer will not respond to anything except a reboot which is also strange. I have decided that this is definetly a buffer issue but as to what the buffer is doing and what programing is causing it, I'm still stumped. I have tried a J3111A older JetDirect card in the 3005 but same happened so I dont think its the pritner or the jet direct so much as a buffer overflow programming that is botched from the factory. Both printers print beautifully in local print mode through a parallel cable and usb.

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There have been many issues with formatters on both those machines, such as usb not working right out of the box,
1. flash the firmware for the machine.
2. if that doesn't fix the problem then replace the formatter board.
3. also use the pcl5 or 5e drivers, they tend to be more reliable than the pcl6 drivers.

Posted on Sep 17, 2008

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